Process Associate

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 

Inviting applications for the role of Process Associate, Trust & Safety

In this role, you will support customers in English via Chat, email, and other support tools.

Responsibilities

·       Provides prompt and efficient service to the client including the appropriate escalation of any issues.

·       Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

·       Actively seek solutions through logical reasoning

·       Demonstrates strong problem-solving capabilities and assist customers in case of any issues

·       Serve as an advocate for the user community

·       Label content and flag for action 

·       Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. 

·       Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees' well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role.

Qualifications we seek in you

Minimum qualifications

· Diploma/Advanced/Higher/Graduate Diploma in any field.

·       Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools

·       Fresh graduate or candidate with experience in service support/related field

·       Must be able to commit to 24 X 7 rotating shift

·       Must be able to work on weekends and public holidays

·       Flexibility to take on multiple tasks, problem-solving/critical thinking skills

·       Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy 

Preferred qualifications 

·       Preferably with service support experience

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we  build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.