Process Associate

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Process Associate - Service Desk L1 
In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Responsibilities

•    Ensure the 24/7/365 availability of all systems, applications, and infrastructure.

•    Understanding of IT processes and procedures and willingness to follow them.

•    Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains

•    Provisioning and maintaining Active directory security Groups

•    Provisioning, De-provisioning & maintaining service accounts

•    Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync

•    Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design

•    Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.

•    Run reports via Active Directory

•    Ability to speak to a non-technical audience about technical problems

•    Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow

•    Knowledge and experience of customer service practices

•    Willing to work in rotational shifts as per customer requirement
Qualifications we seek in you
Minimum Qualifications

•    Graduate in any stream

Preferred Qualifications/ Skills

•    Experience in IT or similar domain.

•    Good communication skills

•    Should have understanding of below Technical Skills:

•    Basic Networking

•    Active Directory

•    Service Request Management

•    O365 Tools

•    PC/Laptop

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.