Operations Manager
10 hours ago
Aegan Technologies Hiring The Position: Manager – Operations
Location: Hyderabad
Walkin drive - dec 5th & dec-6th
Experience Required: Minimum 10+ years in International Inbound Voice Process Current Role: Must be working as a Duty Manager / Manager – Operations/TL (on paper)
Key Responsibilities
• Manage end-to-end operations for International Inbound Voice Process
- Drive key metrics such as AHT, CSAT, SLA, Quality & Productivity
- Lead, guide, and develop large teams to achieve performance targets
- Handle customer escalations and ensure process excellence
- Collaborate with internal stakeholders to improve service delivery
- Monitor performance, provide feedback, and handle team development initiatives
Key Requirements
• 10+ years of experience in International Inbound Voice Process
- Strong experience in Customer Support / Customer Service Operations
- Currently designated as DM/Manager – Operations
- Strong leadership, people management, and communication skills
- Ability to manage high-pressure environments and drive operational success
Interested candidates can share their profiles at: [-]
Job Types: Full-time, Permanent
Work Location: In person
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