Manager Operations
3 days ago
Job Title: Manager Operations - Banking/Credit Card and Chat Process
Location: Hyderabad
Job Description
We are seeking an experienced Manager-Operations to join our team in Hyderabad.
As an operations Manager, you will play a key role in overseeing and optimizing our operational processes to ensure efficiency and excellence in every aspect of our business.
Key Responsibilities
People Management: Lead and mentor a team of dedicated professionals, fostering a collaborative and high-performance work environment.
Performance Management: Implement strategies to monitor and improve team and individual performance, setting clear goals and expectations.
Quality Management: Develop and manage quality control systems to deliver products/services that meet or exceed customer expectations.
Six Sigma: Experience with Six Sigma methodologies is an added advantage, as it will contribute to process improvement and operational efficiency.
Requirements
Proven experience in operations management, with a track record of success in people management and performance improvement.
Strong knowledge of Business Quality (BQ) and Quality Management principles.
Six Sigma certification.
Exceptional leadership and communication skills.
Bachelor's degree in a relevant field (MBA is a plus).
Responsibilities-
Performance Management
Process improvements
People Management
Bottom Quartile Management
Quality Management
Worked on Transitions.
Manager Operations
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