Operations Associate Central Operations
1 week ago
Role & responsibilities
- Handle real-time operations: Jump into live issues from payout escalations to onboarding funnel breaks and drive them to resolution with speed and ownership
- Run structured experiments: Design, test, and iterate ops pilots that can scale — across onboarding, engagement, and retention
- Be the x-function glue: Coordinate with finance, CX, city ops, and product for seamless execution
- Own project outcomes: Drive end-to-end execution on short sprints as well as longer systemic improvements
- Use data to unlock insights: Pull and synthesize data from dashboards and trackers to drive decision-making
- Build systems that scale: Help create playbooks, SOPs, trackers, or central tools that bring structure to execution
Preferred candidate profile
- Have 1–3 years of experience in high-tempo ops, consulting, logistics, or field execution environments
- Can work with limited structure and high expectations.
- Are energized by solving messy, real-world problems at scale
- Think in Google Sheets and can spin up dashboards when needed
- Communicate clearly — structured updates, crisp escalation, no fluff
- Are hungry to learn, biased for action, and unfazed by ambiguity
- Want to fast-track your learning by being close to decisions, not decks.
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