Customer Relations Manager

2 weeks ago


Kalamassery Kochi Kerala, India EVM Citroen Full time ₹ 7,20,000 - ₹ 15,00,000 per year
  • Serve as a key point of contact for customers, handling their inquiries, feedback, and complaints to provide timely and effective solutions
  • Monitor customer satisfaction levels, conduct customer surveys, and implement strategies to improve overall satisfaction and loyalty
  • Foster strong, long-lasting relationships with customers, ensuring they have a positive experience from the sales process through post-sales and service.
  • Coordinate post-sale and post-service customer follow-up programs to maintain engagement and ensure a positive ongoing experience.
  • Work closely with sales, service, and marketing teams to align strategies and enhance the customer experience.

Job Type: Full-time

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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