Genesys PureConnect Engineer

Proven experience deploying conversational bots within Genesys Cloud CX (Dialog Engine, Bot Flows, Architect).Strong understanding of Natural Language Understanding (NLU) platforms such as Google Dialogflow, AmazonLex, or OpenA

We are seeking an experienced Software Engineer – IVR Scripting with strong expertise in Genesys PureEngage to join our growing team. The ideal candidate will have hands-on experience designing, implementing, and optimizing contact center routing strategies while ensuring seamless omnichannel experiences.Key Responsibilities Develop and optimize routing...

Core Responsibilities:Day-to-day support and maintenance of Genesys PureCloud SolutionsMACD on Genesys, including call flows, SIP trunks etcAct as L3 support during issues and drive towards resolutionWork with various internal external application teams on integrating their platform with GenesysMigration and implementation of Genesys PureCloud...

Job Title – IVR Scripting EngineerRequirement:Location: Chennai WFONotice: Immediate/Serving notice - 30 days only.Skill: IVR Scripting (Genesys)Experience: 5+ yearsRole: Software EngineerAbout the jobGenesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various...

We are seeking aGenesys AI Automation Specialistto lead the development and integration of AI-driven features, includingbots (voice/chat), Agent Copilot, andknowledge base integrationswithin the Genesys Cloud CX environment. This role is central to delivering automation-first experiences and augmenting agent capabilities with AI tools.Key...

Requirement:Location: Chennai WFONotice: Immediate/Serving notice - 30 days only.Skill: IVR Scripting (Genesys)Experience: 5+ yearsRole: Software EngineerExperience:Genesys PureEngage Platform Knowledge: Possessing a comprehensive understanding of the Genesys PureEngage platform architecture, including its various components, functionalities, and...

Job Title: Robotics Engineer - AI/ML (Internship → Full-time)Company: BotForge Labs Pvt LtdLocation: Chennai (On-site role)Experience: 1–3 Years Preferred (Freshers with strong portfolios can apply)Salary: Lakhs/annumWe are looking for a Robotics Engineer to support the development of learning-based robotic systems. You will work on robotic control,...

Interested suitable candidates please be in touch with Immediate Joiners preferred.Telephony EngineerDescription:We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and...

Responsibilities:Develop digital products across Digital, web, and mobile web platforms.Lead implementation of conversational AI solutions, including designing engaging conversational flows, intents, and entities.Architect multi-turn dialogues and manage contexts to ensure natural, human-like conversations.Collaborate with cross-functional teams, including...

Responsibilities:Develop creative solutions and write technical designs based on the requirements.Work closely with peer teams to ensure that applications are written to allow for overall system performance.Assist in tuning and optimization.Develop and execute unit tests for product components.Promote high quality, scalability, and timely completion of...