Technical Anchor

1 week ago

Chennai, Tamil Nadu, India Ford Global Career Site Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Responsibilities:
  • Develop digital products across Digital, web, and mobile web platforms.
  • Lead implementation of conversational AI solutions, including designing engaging conversational flows, intents, and entities.
  • Architect multi-turn dialogues and manage contexts to ensure natural, human-like conversations.
  • Collaborate with cross-functional teams, including product managers, data scientists, and other engineers, to define requirements and integrate AI solutions seamlessly.
  • Continuously research and evaluate emerging AI technologies and trends to drive innovation and recommend state-of-the-art solutions.
  • Provide application support and manage migrations.
  • Work on a balanced product team to define, design, develop, and deploy front-end client development frameworks like React, GraphQL, Adobe Experience Manager, Salesforce and DialogFlow. 
  • Document conversation flows, ML training data, fine-tuning processes, and design guidelines.
  • Solid understanding of chatbot architecture (NLU, dialogue management, response generation).
  • Experience with deep learning/NLP frameworks (TensorFlow, PyTorch, Hugging Face, spaCy).
  • Familiarity with cloud platforms (GCP preferred, AWS/Azure a plus).
  • Knowledge of contact centre AI and integrations with telephony platforms (Genesys, Avaya, Twilio) is advantageous.

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