Territory Manager-PP-Varanasi

3 days ago

India Uttar Pradesh Varanasi Birla Paints Paints HO Full time ₹ 4,00,000 - ₹ 8,00,000 per year
GoalKey Result AreaActions / DeploymentLoyalty Program Enrolment & Painter App UsageCoordination with Loyalty program team for enrolment & adoption of digital solutionsEnrolment of the painters on the Sparkle loyalty program -KYC
Painter registration and activation (along with external agencies)Driving Digital Adoption by enrolling , downloading & driving usage of the Painter App
Feedback on implementation gaps & features on the appFinancial Inclusion Support from Government schemes - to support painters on enrolment.Community EngagementRelationship Management with Contractors/ PaintersRelationship Management with contractors/ painters in the areaCommunity engagement programs  by planning events & activations.Product TrainingCoordination with applicators and contractors for training sessions at the painter academiesProduct  Training of painters/team etc - Database update.
Evolve the Training Tracker/ Calendar and incorporating  training statusContractor/ Painter Mapping – Coordination with dealers & contractors for billing & usage of ABG productsComplaint Handling & Technical SupportTechnical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams)Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaintsCompensation on Product failure / reworks to be approved by supervisor & database maintained.
Product feedback to be shared with R&D.Focus Product EstablishmentSite Sampling & Implementation of new products , Business DevelopmentConcept Testing - Sampling of new products with with painter community for validation. Coordination with Marketing team for sampling & NPD.Planning of shop meets & product meets along with supervisor with product presentations.Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sellAudit report of the trials to be shared with the respectiveteams.ReportsTrackers - Monthly & weekly basisReport of the potential contractors/ painters in the area along with Contractor meets conductedAudit Reports shared with R&D team for feedback and trends in the marketPainter App usage report , Loyalty program database updateCustomer Complaint TrackerTraining tracker - to build effective utilization of the painter academy

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