Senior Team Lead

2 weeks ago

Pune, Maharashtra, India Apex One Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
Assistant Manager – BPO

Location:
Pune

Shift:
Rotational

** Hiring for My client**
Key Responsibilities:

  • Lead and manage a team in an international voice process environment.
  • Drive operational performance and ensure SLA/KPI adherence.
  • Monitor and manage attrition and shrinkage effectively.
  • Provide regular coaching, feedback, and performance reviews to the team.
  • Collaborate with stakeholders to implement process improvements and best practices.
  • Ensure high standards of customer service delivery.

Requirements:

  • Minimum 2 years of experience as a
    Team Leader
    (on paper).
  • Experience in
    International Voice Process
    only (no chat/email).
  • Strong knowledge and hands-on experience in managing
    attrition & shrinkage
    .
  • Excellent verbal and written
    communication skills
    .
  • Strong people management and leadership skills.
  • Ability to work in a fast-paced, dynamic environment with rotational shifts.

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