International Outbound Sales Trainer

About the Role:

The
Sales Trainer & Coach
is responsible for designing, delivering, and continuously enhancing the sales training and coaching framework for internal sales teams selling
Electricity, Gas, Internet, EFTPOS, Fuel Cards
, and other utility products to
Australian business customers
.

This role ensures that every sales consultant is
confident, compliant, and high-performing
equipped with strong product knowledge, proven objection-handling skills, and a winning mindset to succeed in the competitive Australian utilities market.

Key Responsibilities:

1. Training Design & Delivery

• Develop comprehensive
  New Hire Induction & Sales Training Programs
  covering:
• Overview of the
  Australian utilities market
  (B2B focus)
• Product knowledge: Electricity, Gas, Internet, Fuel Cards, EFTPOS, etc.
• Sales pitch, objection handling, and closing techniques
• CRM usage and process compliance
• QA standards and compliance scripts (aligned with Australian energy regulations)
• Conduct
  refresher and upskilling workshops
  for existing team members.
• Create engaging
  training materials, playbooks, videos, call scripts, quizzes, and certification tests.

2. Coaching & Performance Improvement

• Conduct
  live call monitoring, side-by-side coaching
  , and feedback sessions to enhance conversion and quality.
• Identify
  individual performance gaps
  and design personalized coaching plans.
• Track key post-coaching metrics:
  Conversion %, QA scores, Average Handling Time (AHT)
  , etc.
• Lead
  daily huddles
  and
  weekly learning sessions
  with Team Leaders and sales teams.

3. Quality & Compliance Reinforcement

• Partner with QA and Operations teams to ensure sales conversations comply with:
• Australian energy sales and disclosure standards
• Internal process and documentation accuracy
• Conduct regular
  compliance refreshers
  to reinforce Do's and Don'ts of third-party energy sales.

4. Continuous Improvement

• Analyse team and campaign data to identify
  skill gaps and training opportunities.
• Facilitate
  weekly calibration sessions
  between QA, Team Leaders, and Operations for consistent quality standards.
• Recommend
  process, pitch, and script enhancements
  based on real-time performance feedback.

5. Collaboration

Work closely with:

• Operations Manager
  – KPI alignment & performance tracking
• QA Team
  – Identifying training needs and compliance gaps
• Team Leaders
  – Reinforcing coaching outcomes and accountability
• Australian Partners/Clients
  – Aligning product and compliance updates

Key Performance Indicators (KPIs)

• % of
  new hires achieving sales target within first 4 weeks
• Conversion rate improvement
  after coaching
• QA score improvement
  following training
• Training attendance and engagement levels
• Reduction in non-compliance or sales errors
• Feedback quality
  from Operations and Team Leaders
• Minimum
  70% pass rate
  during training & OJT (ready for production floor)

Skills & Competencies:

• 3–5 years' experience
  in sales training or coaching (preferably in Australian
  Energy / Telecom / BPO
  sectors)
• Strong understanding of the
  Australian B2B market
• Excellent communication, presentation, and motivational
  skills
• Proven success in
  driving sales performance and retention
• Ability to design engaging content (PPTs, LMS modules, videos, roleplays
  )
• Empathetic yet firm
  coaching approach — able to inspire and hold teams accountable

Desirables

• Prior experience in
  Australian utilities sales campaigns
• Exposure to CRM tools and QA monitoring processes
• Certification in Sales Coaching or Training Methodologies

What We Offer:

• Direct exposure to an
  Australian-based company
• Friendly, fun-loving, and playfully competitive office culture
• Free pick-up facility
  or
  travel allowance
• Strong scope for career growth and advancement

For applications and queries, contact: |