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Technical Administrator
2 weeks ago
About the Role :
We are seeking a highly motivated and experienced Technical Administrator & Access Support Specialist to join our team, supporting the critical operations of our Legal and Compliance departments.
This role is central to ensuring the smooth, secure, and efficient use of our core technology platforms.
The ideal candidate will be a proactive problem-solver with a strong blend of technical administrative skills, user support expertise, and an eye for data-driven insights.
Key Responsibilities :
Technical Administration & Platform Support :
- SaaS Platform Management : Provide comprehensive technical administration and maintenance for various Software-as-a-Service (SaaS) platforms utilized by the Legal and Compliance teams (e.g., eDiscovery tools, Contract Management Systems, GRC software).
- Access and User Management : Act as the primary administrator for all User Access and Permission Management across all supported platforms, ensuring strict adherence to security protocols, least-privilege principles, and internal compliance guidelines.
- Troubleshooting and Triage : Serve as the Level 2/3 technical support contact, troubleshooting system issues, diagnosing problems, and coordinating with platform vendors for complex resolutions.
- Documentation : Create, maintain, and update detailed Standard Operating Procedures (SOPs), technical documentation, system architecture maps, and user guides for all administrative processes and supported platforms.
SharePoint and Workflow Development :
- SharePoint Site Development : Design, develop, and maintain SharePoint Online sites, lists, libraries, and workflows to improve team collaboration and document management efficiency.
- Workflow Optimization : Assist in identifying, documenting, and automating existing business processes using low-code/no-code tools (e.g., Power Automate).
Reporting and Data Visualization :
- Reporting Support : Support the generation of routine and ad-hoc reports from SaaS platforms and data sources to meet the needs of Legal and Compliance stakeholders.
- Data Visualization : Assist with data integration and basic data modeling to support visualization efforts, translating raw operational data into actionable insights using tools like Power BI or similar platforms.
Required Qualifications and Skills :
Experience & Education :
- Experience : 4 to 6 years of proven experience in a Technical Administrator, System Administrator, or similar IT Support/Specialist role, preferably within a corporate or MNC environment.
- Immediate Availability : Must be an Immediate Joiner.
Technical Skills :
- SaaS Administration : Extensive practical experience with the technical administration, configuration, and maintenance of enterprise-level SaaS applications.
- Access Management : Strong background in managing user roles, permissions, single sign-on (SSO), and security groups, with a focus on audit readiness.
- SharePoint : Solid experience in SharePoint Online development, including site creation, list and library management, security configuration, and basic web part customization.
- Support & Troubleshooting : Expertise in providing high-quality end-user technical support and effective incident management.
- Automation/Visualization (A Plus) : Prior exposure or working knowledge of automation tools like PowerApps or analytical tools like KNIME, or data visualization platforms (e.g., Power BI, Tableau) is a distinct advantage.
Soft Skills :
- Communication : Excellent written and verbal communication skills are mandatory, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.
- Problem-Solving : Highly analytical and detail-oriented with a systematic approach to solving complex technical issues.
- Collaboration : Proven ability to work independently and collaboratively in a hybrid team environment
