Servicenow Consultant

7 days ago

Bengaluru Delhi Hyderabad NCR, India Magellanic Cloud Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Relevant Experience: 8 - 9 Years

Location: Noida, Hyderabad, Bangalore, Chennai, Lucknow, Kolkata

Work Mode: Hybrid (3 Days Work From Office, 2 Days Work From Home)

Shift Timing: 9:30am to 6:30pm

Primary Skills:

  • Strong hands-on experience with ServiceNow TPRM (Third Party Risk Management), GRC (Governance, Risk, and Compliance), and IRM (Integrated Risk Management) modules
  • Expertise in ServiceNow SecOps (Security Operations), including incident response and threat intelligence
  • Proficiency in ITOM (IT Operations Management), especially CMDB and Service Mapping

Secondary Skills:

  • ServiceNow certifications such as:

  • CSA (Certified System Administrator)

  • CIS-GRC, CIS-SecOps, CIS-ITOM

  • Scripting experience using JavaScript, GlideScript, and Flow Designer

  • Familiarity with REST/SOAP APIs for integrations
  • Understanding of ITIL processes, Agile methodologies, and DevOps practices

Roles & Responsibilities:

  • Lead the design, configuration, and implementation of ServiceNow modules including TPRM, GRC, IRM, SecOps, ITOM, CMDB, and Service Mapping.
  • Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
  • Develop and maintain workflows, business rules, UI policies, and automation scripts to support risk, compliance, and operational processes.
  • Ensure CMDB accuracy and implement service mapping for infrastructure visibility and dependency tracking.
  • Integrate ServiceNow with external systems for data exchange and automation using APIs.
  • Monitor platform performance, troubleshoot issues, and ensure timely resolution.
  • Create dashboards and reports for compliance, risk, and operational metrics.
  • Support platform upgrades, patching, and governance activities.
  • Provide technical guidance and mentorship to junior team members.

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