Consultant | ServiceNow | Hyderabad | ServiceNow

4 days ago

Hyderabad, Telangana, India Deloitte Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job requisition ID :: 90282

Date: Oct 8, 2025

Location: Hyderabad

Designation: Consultant

Entity: Deloitte Touche Tohmatsu India LLP

Role Overview:

We are looking for a dynamic and detail-oriented ServiceNow ITSM Functional Consultant with 3–5 years of experience to join our team. The ideal candidate will have a strong grasp of ITSM processes, hands-on experience with ServiceNow platform capabilities, and the ability to translate business needs into effective ServiceNow solutions.

Key Responsibilities:
  • Engage with business stakeholders to gather and analyze ITSM requirements.
  • Configure and enhance ServiceNow ITSM modules including Incident, Problem, Change, Request, and CMDB.
  • Design and implement workflows, business rules, and UI policies to support business processes.
  • Collaborate with technical teams to support integrations and customizations.
  • Provide functional expertise during implementation, testing, and deployment phases.
  • Conduct training and knowledge transfer sessions for end-users and support teams.
  • Maintain documentation for functional configurations and process flows.
  • Stay updated with ServiceNow platform upgrades and new features.
Required Skills & Qualifications:
  • 3–5 years of experience working with ServiceNow ITSM modules.
  • Strong understanding of ITIL framework and its application within ServiceNow.
  • Experience in writing functional specifications and working with development teams.
  • Familiarity with ServiceNow App Engine and low-code/no-code development.
  • Excellent communication and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification preferred.
Preferred Skills:
  • Exposure to other ServiceNow modules like HRSD, CSM, or FSM.
  • Experience with Agile/Scrum methodologies.
  • Knowledge of reporting and performance analytics in ServiceNow.

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