Sr. Technical Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

The Customer Excellence Group Senior Technical Consultant  is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. 

• Lead workshops with customers/ partners to assess current processes and establish future-state processes. 
• Participate in workshops with customers to assess current processes and establish future-state processes. 
• Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. 
• Provide prescriptive guidance and leadership for code review developed by partner or customer employees. 
• Advise customers on how to use the ServiceNow Platform's capabilities to improve their business processes while adhering to ServiceNow Best Practices.  
• Provide feedback to product development to improve the product based on experiences gained with customers. 
• Maintain skills/certifications in ITOM (Discovery, Event Management, Service Mapping, HLA and Cloud Provisioning and Governance), ITAM (Hardware, Software, and Enterprise Asset Management), SPM, CRM and IT Service Management.  
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution. 
• Promoting continuous improvement practices for delivery/engagement materials. 
• Supporting specific pre-sales activities when required.
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 8+ years' experience as part of a professional services organization; or equivalent education/experience 
• Ability to travel up to 50% and Ability to work outside of local time zone preferably nighttime IST 
• Initiative - Proactive, self-motivated, and self-directed. 
• Dedication and commitment to customer success. 
• Creative with comfort running projects independently 
• Success driving complex issues through analysis and resolution 
• Certified ServiceNow Administrator (CSA) 
• Relevant ServiceNow Certified Implementation Specialist (CIS) certifications in aligned workflow 
• Experience working collaboratively and with Agile methodology 

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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