AI Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Job Description

As part of the Platform & AI Solution Consulting team, you'll play a critical role in shaping how customers experience AI on the Now Platform.

You'll turn bold ideas into working prototypes, combining the creativity of a builder with the discipline of an engineer, to demonstrate how Now Assist, AI Agents, Workflow Data Fabric, and App Engine can deliver real business value.

This is a hands-on technical role where you will collaborate with AI Architects, sales teams, and customers to design and deliver proofs-of-concept, accelerators, and demo solutions that showcase the power of AI and automation on the Now Platform.

What You Get To Do In This Role

Prototype & Build: Develop AI-powered demos, proof-of-concepts, and accelerators across various use cases.

Experiment & Integrate: Explore and test LLMs, Now Assist capabilities, and external APIs to build differentiated use cases leveraging Workflow Data Fabric.

Collaborate: Partner with AI Architects, Product Management, and Customer Excellence to bring conceptual designs to life through rapid iteration.

Showcase Value: Support sales cycles with hands-on technical expertise, custom demo builds, and customer workshops.

Document & Scale: Maintain technical documentation, setup guides, and reusable assets for reuse across the field.

Enable: Share best practices and mentor peers on building and deploying AI prototypes on ServiceNow.

Learn & Evolve: Stay current on AI trends, prompt engineering, and model evaluation techniques to keep our demos cutting-edge and responsible.

Qualifications

Qualifications

To be successful in this role, you'll bring a blend of ServiceNow expertise, AI curiosity, and hands-on engineering skill:

Required:

5+ years of pre-sales solution consulting, technical consulting, or software engineering experience.

Strong proficiency with the ServiceNow Platform, especially App Engine, Flow Designer, IntegrationHub and Now Assist.

Proven ability to design and build data-driven workflows, integrations, or automation prototypes.

Strong experience with JavaScript and ServiceNow low-code and scripted development.

Understanding of LLMs, embeddings, prompt design, and API integration (e.g., OpenAI, Azure OpenAI, Vertex).

Excellent communication skills, can simplify technical depth into clear business value.

Preferred:

Experience delivering AI and automation POCs in customer-facing environments.

Familiarity with LangChain, MCP, RAG, vector databases, or AI model orchestration frameworks.

Certifications such as ServiceNow CSA, CAD, CIS, ServiceNow Micro-Certs, or Now Assist Fundamentals.

Exposure to cloud platforms (Azure, AWS, or GCP).

A passion for experimentation, learning, and knowledge sharing.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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