Technical Consultant

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role The Customer Excellence Group Technical Consultant is responsible for configuring the ServiceNow Platform in Technology Workflows based on leading practices to provide a solution that achieves customer outcomes The Senior Technical Consultant is the functional and technical expert in customer engagements Participate in workshops with customers to assess current processes and establish future-state processes Proven consulting experience as a key technical resource leading the development and delivery of SPM solutions in client environments Design and deliver ServiceNow Technology Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices Provide prescriptive guidance and leadership for code review developed by partner or customer employees Advise customers on how to use the ServiceNow Platform s capabilities to improve their business processes while adhering to ServiceNow Best Practices Provide feedback to product development to improve the product based on experiences gained with customers Maintain skills certifications in SPM- Project and Portfolio Management PPM Demand Management Test Management Ideation Application Portfolio Management APM and Agile Development Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured developed solution Promoting continuous improvement practices for delivery engagement materials Supporting specific pre-sales activities when required Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Minimum 3 years experience as part of a professional services organization or equivalent education experience Ability to travel up to 50 and Ability to work outside of local time zone preferably nighttime IST Initiative - Proactive self-motivated and self-directed Dedication and commitment to customer success Creative with comfort running projects independently Success driving complex issues through analysis and resolution Certified ServiceNow Administrator CSA Relevant ServiceNow Certified Implementation Specialist CIS certifications in aligned workflow Experience working collaboratively and with Agile methodology FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license