Store Manager-QSR-food

Store Manager

Reporting to: Area Manager / Senior Area Manager

KRA:

• Store Operations
• Sales & Budget
• Customer Service
• Billing & Cash Handling
• People Management & Training / Retention

Knowledge, Skills & Abilities:

• Effective communication & influencing skills
• Ability to work in a Team
• Excellent customer handling skills
• Customer Service orientation

Qualifications & Exposure:

• Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM

Fresher

• 12th Pass/ Graduate with min 3 months – 2 year of experience in

handling F&B Retail unit as a RM / ARM / Shift In-Charge.

• F& B Retail or related industry exposure

Duties & Responsibilities:

• Adhere to the Sales & Operations processes, set by the Company, in

order to have satisfied customers.

• Monitoring the entire Outlets' Cleanliness and Sanitation especially the

Dining Area as per standards, and keep appropriate records.

• Monitor actions of staff and customers to ensure that health and safety

standards are maintained.

• Estimate stock and ensure timely indents are placed to replenish them.
• Closely work with Area Managers to order supplies such as smallware

and cleaning items.

• Inspect equipment and food deliveries.
• Coordinate with Area Manager and arrange for maintenance and

repair of equipment and other services.

• Conduct Team Briefing / De-Briefing (One Minute Meetings) every day

morning and evening and discuss the day's agenda and sales

numbers with the team.

• Maintain Log Books with regard to SOP's.
• Opening and Closing of the Outlet on a daily basis.
• Safeguarding the assets of the organization by staying vigilant,

implementing practices like month end inventory, surprise audits &

keeping a check on policies and procedures being practiced

religiously by the staff.

HONEYCOMB RETAIL (INDIA) PVT. LTD.

JDs & KRAs

pg. 2

• Ensure outlet targets such as Sales Targets & APC targets are achieved

consistently.

• Recruit, hire, and oversee training for staff. Responsible for Outlet

Attrition

• Design & Follow Duty Roster effectively. Schedule staff work hours and

activities.

• Make decisions and solve problems concerning staff.
• Guide, direct, train and develop staff.
• Maintain Attendance of Staff & update Area Manager / HR on a daily

basis

• Follow all the processes to track New Joinee's, Resignations & Staff

Transfers designed by the HR Department.

• Assist HR in New Joinee Documentation.
• Take one on one session with underperforming staff and give regular

update to Area Manager

• Retention of good staff.
• Strictly Adhere to Grooming Standards.
• Resolve customer complaints about food quality or service.
• Monitor staff in the service area and handle first level customer

complaints.

• The actual sales to track daily against budget and to be briefed to all

team members.

• The log book/ sales tracker to be filled up religiously and should be

used as records for the team members.

• The APC to be monitored daily and shared with team members to

improve the same by suggestive selling techniques.

• The Suggestive selling targets to be set for the team members to help in

improving APC.

• The beverage & add on sales to be pushed to in suggestive selling to

increase APC and lower food cost.

• To manage outlet wastage less than 0.25 % on cost price.
• Should ensure that Company assets provided to the store is maintained

well.

• To identify, nurture and grow 'talent' within the team.

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Store manager QSR: 4 years (Required)

Language:

• Kannada & English (Required)

Work Location: In person