Quality Analyst

Quality AnalystGraduate MandateSkills: - Minimum 2+ years of Quality Analyst experience at Banking or BFSI contact centre.Strong ability to analyse data and evaluate performance against quality standards.Keen attention to detail to accurately assess compliance and quality in customer interactions.Effective verbal and written communication skills for...

Job Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...

Hello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...

Company DescriptionBrocussolutions is one of the leading providers of BPO services located in Navi Mumbai, specializing in outsourcing administrative back-office functions for major companies. We offer the best customized and most cost-effective solutions to meet your unique business needs. Our company helps organizations enhance their business by improving...

Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

Role & responsibilities:The primary task of the Quality Analyst is call monitoring and providing actionable insightTo gather information to help improve agent performance in the call centerQA have an evaluation form that will be used to capture the informationImplement scripts, record actual results and identify defectsSuggest creative and active solutions...

Role & responsibilities: The primary task of the Quality Analyst is call monitoring and providing actionable insight To gather information to help improve agent performance in the call center QA have an evaluation form that will be used to capture the information Implement scripts, record actual results and identify defects Suggest creative and active...

JOB PROFILE Department : Retail SalesDesignation: Quality Analyst Reporting to: Zonal Head Reportees: Individual role Key Deliverables / Accountabilities ResponsibilitiesResponsible to map clients internally as per the assigned quality parameters.Responsible to analyze New Client Quality .Being a strong link between the Sales and the Dealing team to...

JOB PROFILE Department : Retail Sales Designation: Quality Analyst Reporting to: Zonal Head Reportees: Individual role Key Deliverables / Accountabilities Responsibilities Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze New Client Quality . Being a strong link between the Sales and the Dealing team...

Job Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...