Voice based On-Call Customer Support

5 days ago


Bengaluru, Karnataka, India Carrier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

About the role:

Looking for an energetic Voice-based on-call customer support professionals who are strong in Electrical/Electronic domain basics for troubleshooting of various BMS (Building Management System), HVAC Assets of Customers across the Globe. Individual must be willing to work in Night Shifts.

Roles & Responsibilities:

  • Support & provide service via calls, emails, and tickets
  • Work on provided offline activities with accuracy and efficiency
  • Document all offline activities
  • Follow given SOPs and flag any unresolved issues, escalations to L2
  • Ability to diagnose and analyze technical problems
  • Analyse different systems and energy data to find potential for energy optimization.
  • Work on projects that requires data mining, analysis & presentation
  • Follows up and meets commitments to customer
  • Flexibility towards shifts and week offs as per requirement
  • Flexibility to support multiple projects/customer
  • Gather insights and analyze through AI driven tools
  • Ability to be flexible to meet SLA
  • Ability to complete assigned deliverables within timelines.

Experience:1 to 2 years of customer Voice Support experience preferably for the US Region.

Education: Only Bachelor of Engineering (BE)-Electonics/Mechanical/Electrical/Electronica & Communication



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