Voice based On-Call Customer Support
5 days ago
Job Description:
About the role:
Looking for an energetic Voice-based on-call customer support professionals who are strong in Electrical/Electronic domain basics for troubleshooting of various BMS (Building Management System), HVAC Assets of Customers across the Globe. Individual must be willing to work in Night Shifts.
Roles & Responsibilities:
- Support & provide service via calls, emails, and tickets
- Work on provided offline activities with accuracy and efficiency
- Document all offline activities
- Follow given SOPs and flag any unresolved issues, escalations to L2
- Ability to diagnose and analyze technical problems
- Analyse different systems and energy data to find potential for energy optimization.
- Work on projects that requires data mining, analysis & presentation
- Follows up and meets commitments to customer
- Flexibility towards shifts and week offs as per requirement
- Flexibility to support multiple projects/customer
- Gather insights and analyze through AI driven tools
- Ability to be flexible to meet SLA
- Ability to complete assigned deliverables within timelines.
Experience:1 to 2 years of customer Voice Support experience preferably for the US Region.
Education: Only Bachelor of Engineering (BE)-Electonics/Mechanical/Electrical/Electronica & Communication
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