Voice based On-Call Customer Support
5 days ago
Role:
Voice based On-Call Customer Support
Location:
Bangalore
Full/ Part-time:
Full Time
Build a Career With Confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About The Role
Looking for an energetic
Voice-based on-call
customer
support professionals
who are strong in Electrical/Electronic domain basics for troubleshooting of various BMS (Building Management System), HVAC Assets of Customers across the Globe.
Individual must be willing to work in Night Shifts.
Roles & Responsibilities
- Support & provide service via calls, emails, and tickets
- Work on provided offline activities with accuracy and efficiency
- Document all offline activities
- Follow given SOP's and flag any unresolved issues, escalations to L2
- Ability to diagnose and analyze technical problems
- Analyse different systems and energy data to find potential for energy optimization.
- Work on projects that requires data mining, analysis & presentation
- Follows up and meets commitments to customer
- Flexibility towards shifts and week offs as per requirement
- Flexibility to support multiple projects/customer
- Gather insights and analyze through AI driven tools
- Ability to be flexible to meet SLA
- Ability to complete assigned deliverables within timelines.
Experience:
1 to 2 years of customer Voice Support experience preferably for the US Region.
Education:
Only Bachelor of Engineering (BE)-Electonics/Mechanical/Electrical
Benefits
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave.
- Drive forward your career through professional development opportunities.
- Achieve your personal goals with our Employee Assistance Programme.
Our Commitment To You
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
This is The Carrier Way.
Join us and make a difference.
Apply Now
*Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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