IT Support Executive

5 days ago

Mumbai, Maharashtra, India Esson Pharma Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description: IT Support Executive / IT Administrator

Location: Mumbai (with remote coordination for Hyderabad office)

Reports To: Operations/Management

Job Overview:

We are seeking a proactive and reliable IT Support Executive to manage all IT-related tasks for our offices in Mumbai and Hyderabad. The ideal candidate will be responsible for hardware and software maintenance, user setup, server & cloud optimization, software tools, surveillance systems, and technical coordination for various business functions. This role requires hands-on experience, problem-solving skills, and a service-oriented mindset.

Key Responsibilities:

Hardware & Software Management

  • Handle the procurement and maintenance of laptops, printers, and other IT equipment.
  • Prepare and configure systems for new joiners (laptops, email setup, required software).
  • Install and update software applications across all devices in a timely manner.
  • Maintain inventory and service records for all technical assets.

IT Systems & Server Oversight

  • Manage and monitor all email systems, access controls, and user configurations.
  • Suggest and implement infrastructure optimizations (e.g., physical vs. cloud-based servers).
  • Ensure smooth email forwarding and routing (e.g., Inova to ESSON).

Software & Application Support

  • Administer tools like Zoho, HRMS, and other office productivity software.
  • Maintain secure and reliable remote access for the Hyderabad office.

Website Maintenance Coordination

  • Monitor company websites to ensure they are live and functional.
  • Coordinate with web designers for content updates, news posting, or troubleshooting.
  • No development work is required, but ongoing site support and management are expected.

AV & Surveillance Equipment Handling

  • Set up and maintain audio-visual devices including TVs, speakers, and video conferencing equipment.
  • Manage and monitor office surveillance cameras (Mumbai and Hyderabad locations).
  • Ensure all systems are connected and functioning.

Additional IT Support

  • Manage access cards, internet connectivity (including at the Directors residence, if needed), and mobile payment tracking from a tech angle.
  • Provide assistance for any ad-hoc IT requirements across offices or residence, ensuring timely resolution.

Key Skills Required:

  • Proven experience in IT support, systems administration, or similar role.
  • Knowledge of Windows/Mac systems, networking, cloud platforms (AWS/Azure preferred).
  • Familiarity with business software like Zoho, HRMS tools, and email administration.
  • Good communication skills and ability to coordinate with third-party vendors.
  • Ability to work independently and manage IT operations end-to-end.

Preferred Qualifications:

  • Bachelor's degree in Computer Science / IT or relevant field.
  • Minimum 2–4 years of experience in a similar role.
  • Experience supporting remote teams and multi-location offices.

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