Support Executive

4 days ago

Mumbai, Maharashtra, India Robustic Services LLP Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title:
Sr. Donor Support Executive

Location:
Mumbai Andheri East

Experience:
2 to 4 years

Organizations:
Impact Guru Foundation (IGF)

Employment Type:
Full-Time

Salary-
3 to 4 LPA

About the Role

We are looking for a detail-oriented and empathetic Donor Support & Reconciliation Executive to join our team and ensure a high-quality donor experience across Impact Guru Foundation (IGF) and Care Guru Foundation (CGF). This role will bridge donor communication and backend donation validation, handling donor queries, reconciling donations, and ensuring timely and accurate reporting.

Key Responsibilities

  1. Donor Relationship Management

  2. Handle donor queries via Donor Care emails for IGF and CGF.

  3. Respond to toll-free and WhatsApp inquiries professionally and empathetically (24/7 support model).
  4. Take ownership of escalated cases and ensure timely closures with donor satisfaction.

  5. Act as Point of Contact (POC) for IGF-related donor queries and coordinate with the Donor Relations Team (DRT).

  6. Donation Reconciliation & Validation

  7. Validate channel partner donations with daily tracking (CGF).

  8. Reconcile donations across all payment gateways and banking channels (CGF).

  9. Maintain and regularly update the Bank Master Sheet (CGF).

  10. Data Handling & Reporting

  11. Maintain structured donor query trackers.

  12. Prepare and publish monthly dashboards for internal stakeholders.

  13. Coordinate with the CGF team on donation confirmations, issuance of 80G receipts, Form 10BD, and refund cases.

  14. Operational Excellence

  15. Highlight critical donor concerns to internal teams on priority.

  16. Perform PAN Verification using Saral TDS.
  17. Execute WhatsApp and bulk email campaigns for donor communication.
  18. Support internal audits and ensure compliance with financial and data integrity standards.

Qualifications

  • Bachelors degree in Commerce, Business Administration, Finance, or a related field.
  • 2–4 years of experience in donor/customer support, finance operations, reconciliation, or similar roles.
  • Experience in the non-profit or social sector is a plus.

Technical & Functional Skills

  • Advanced Excel: VLOOKUP, HLOOKUP, Pivot Tables, IF statements, Conditional Formatting, Data Validation, etc.
  • Proficiency in Google Sheets, Google Workspace, and other data tools.
  • Familiarity with donor management systems, CRMs, or reconciliation software is preferred.
  • Understanding of PAN verification tools (e.g., Saral TDS).

Soft Skills & Attributes

  • Strong written and verbal communication.
  • High attention to detail and analytical thinking.
  • Ability to multitask and meet tight deadlines.
  • Proactive problem-solving and ownership.
  • Cross-functional collaboration skills.
  • High level of integrity, confidentiality, and accountability.
  • Process-oriented mindset with a passion for continuous improvement.
  • Quick learner and adaptive in dynamic work environments.

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...

  • Treasury Manager

    24 hours ago

    Mumbai, Maharashtra, India Executive Search Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Treasury ManagerJob Purpose:The Treasury Manager is responsible for managing the companys liquidity, investments, and risk management related to financial activities. The role involves overseeing cash flow, forecasting, banking relationships, debt management, and ensuring optimal utilization of funds while minimizing financial risks.Key Responsibilities:1....

  • Treasury Manager

    6 days ago

    Mumbai, Maharashtra, India Executive Search Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Treasury ManagerJob Purpose:The Treasury Manager is responsible for managing the companys liquidity, investments, and risk management related to financial activities. The role involves overseeing cash flow, forecasting, banking relationships, debt management, and ensuring optimal utilization of funds while minimizing financial risks.Key Responsibilities:1....

  • Customer Support Representative

    5 days ago

    Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Candidates should be proficient in Email drafting&Excel like Vlookup, Hlookup,Pivot table, conditional formatting,countif,sumif etcExcellent communication& interpersonal skillsFluency in English mandatoryInterested candidates plz call on

  • Support Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Rigvedit Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Support Executive (Ticketing & Customer Support)Location: Ghansoli, Navi Mumbai.Experience: 1-2 yearsEmployment Type: Full-timeWork Mode: [Work From Office]Job Summary:We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling...

  • IT Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Esson Pharma Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description: IT Support Executive / IT AdministratorLocation: Mumbai (with remote coordination for Hyderabad office)Reports To: Operations/ManagementJob Overview:We are seeking a proactive and reliable IT Support Executive to manage all IT-related tasks for our offices in Mumbai and Hyderabad. The ideal candidate will be responsible for hardware and...

  • Technical Support Executive

    7 days ago

    Mumbai, Maharashtra, India Testpress Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We're hiring: Technical Support Executiveat TestpressLocation: MumbaiAt Testpress, we're redefining how students learn with our Learning Management & Online Assessment platform. We're looking for aTechnical Support Executiveto manage client relationships, resolve issues, and ensure customer satisfaction.Requirements:Need at least 2 plus years of Experience...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Accurex Biomedical Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAccurex Biomedical Pvt. Ltd. is a renowned Indian manufacturer and marketer in the diagnostic industry, specializing in Clinical Chemistry products. With over 35 years of experience, Accurex is known for its high-quality and accurate diagnostic solutions. The company's vision is to provide quality healthcare products at affordable prices,...

  • Customer Support Executive

    1 day ago

    Mumbai, Maharashtra, India Ketto Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...