Senior System Administrator
3 days ago
Full job description :
- Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File and Print services, DNS, and DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Network and server solution design and architecture.
- Migrating on-premises servers and IT infrastructure to the cloud.
- Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure.
- Provide L1 support for desktops, laptops, printers, and servers across Windows & Linux platforms.
- Ensure seamless functioning of classroom IT systems including projectors, smartboards, audio systems, etc.
- Support and maintain LMS (Learning Management System) platforms; coordinate with academic departments for smooth usage.
- Assist in user account management, email setup, software installation, and IT troubleshooting.
- Perform regular system monitoring, verify integrity, and availability of hardware/software resources.
- Provide basic network troubleshooting; hands-on support for routers, switches, and firewalls (Cisco preferred).
- Coordinate with L2/L3 support teams for escalation and resolution of complex issues.
- Maintain inventory and documentation of assets, licenses, and configurations.
Requirements :
- Experience with desktop and server operating systems, including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS.
- Experience writing proposals for technical solutions to fulfill business needs.
- Strong understanding of technology and business productivity systems.
- Active Directory knowledge and experience.
- Experience with firewalls, switches, routers, and APs.
- RMM and PSA Experience.
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