Key Account Management Professional

1 week ago

Mumbai, Maharashtra, India Pepper Content Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Responsibilities:- Cultivating solid relationships with clients through the provision of exceptional after-salesservice.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-facemeetings.
- Maintaining an accurate record of all existing and potential clients.
- Inspire repeat business from clients.
- Responding to client inquiries in a timely and professional manner.
- Analyze performance data to offer clients data-driven business insights and at the same time,use those insights to improve our service offerings
- Ensure timely receivables and cash flow from clients
- Ensuring smooth functioning of the account internally to help meet all deliverables includingcoordination with design teams, media teams, managers, and other important stakeholders.
- Prepare timely team and client updates on all stages of project processes;

The ideal candidate must:

  • At least 5+ years of experience in account management/client services roles in digital marketingagency experience is a big plus.
  • Have excellent verbal, written communication, and presentation skills.
  • Have a willingness to be flexible: Works beyond what is described in the job description.
  • Understand the market and competitor activities.
  • Be able to seek out the appropriate contact in a targeted organization
  • Respect handling complaints
  • Ability to deliver results under pressure.
  • Have experience in project management
  • Be able to multitask and work under strict deadlines
  • Be able to work efficiently under minimal supervision
  • Proven ability to utilize the Salesforce contact platform required

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