
Dialer
2 weeks ago
Role & responsibilities
The Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data insights.
Preferred candidate profile
Set up, configure, and monitor dialer campaigns (predictive, preview, progressive).
Monitor real-time campaign performance and agent activity.
Adjust call strategies based on campaign requirements and business goals.
Ensure maximum dialer uptime and minimal idle time for agents.
Analyze call metrics and prepare daily/weekly/monthly reports.
Collaborate with Team Leaders, QA, and IT teams for seamless operations.
Manage calling lists and ensure data accuracy and segmentation.
Handle dialer-related issues and escalate technical concerns as needed.
Maintain compliance with Do Not Disturb (DND), TCPA, and other dialing regulations.
Assist in workforce management and capacity planning.
-
Dialer Executive
2 weeks ago
Mumbai, Maharashtra, India Mirae Asset Capital Markets Full time ₹ 15,000 - ₹ 28,00,000 per yearRole & responsibilitiesThe Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data...
-
Manager - IT Support
2 weeks ago
Mumbai, Maharashtra, India Indusind Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Details:IVR Dialer supportOverall Job Description:Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.Skill on IVR development and troubleshooting.Knowledge on integration of dialer with other systems and voice bots etc.Dialling strategy to setup outbound campaign and design outbound campaign strategy.Should be able to create custom...
-
Collections Manager
7 days ago
Navi Mumbai, Maharashtra, India HDB Financial Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB ROLE*Administering day-to-day Operations for Dialer at Contact centerManaging and controlling flow of Outbound/Inbound callsProviding reporting to internal team and BusinessDesigning and running CampaignsAdministering Dialer HW /SW /DatabasesMonitoring Network/TelephonyLicense ManagementDevelopment and Monitoring application/MIS and PortalKEY...
-
Chief Manager
7 days ago
Mumbai, Maharashtra, India Purple Squirrel Consulting services Full time ₹ 15,00,000 - ₹ 30,00,000 per yearPosition:Senior Manager/Chief Manager - Center IT & Dialer OperationsLocation:Dadar, MumbaiWork Mode:Work from OfficeExperience:15+ yearsRole OverviewWe are hiring for our client who is into Corporate wellness services. They are looking for an experienced professional to lead the IT and Dialer Management function for the call center operations. The ideal...
-
Senior Manager/Chief Manager
3 days ago
Mumbai, Maharashtra, India Purple Squirrel Consulitng Service Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription : - Position : Senior Manager/Chief Manager Center IT & Dialer Operations. - Location : Dadar, Mumbai. - Work Mode : Work from Office. - Experience : 15 years.Role Overview : We are hiring for our client who is into Corporate wellness services. They are looking for an experienced professional to lead the IT and Dialer...
-
Application Support Engineer
3 days ago
Mumbai, Maharashtra, India Avhan Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearStrong communication, client handling, & SLA. Expertise in troubleshooting, cloud platforms-AWS/Azure/GCP, Linux, databases, web servers, and communication tech (IVR, ACD, Dialer).Process-driven, self-motivated, incident support experience.Provident fundHealth insurance
-
Collections Manager
5 days ago
Navi Mumbai, Maharashtra, India UPHILL HR Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole overviewWe are looking for a high-performing Centre Manager to lead our Mumbai collections center. The ideal candidate brings deep experience in managing large-scale Tele-calling teams, is highly outcome-driven, and knows how to build a performance-first culture at the floor level. Prior experience with NBFCs, Banks, or large-scale collections BPOs is...
-
Sales Team Lead
19 hours ago
Mumbai, Maharashtra, India Verve Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSales Team LeaderCompany: Giraffe Markets LimitedLocation: RemoteSalary: As per industry standardsAbout the RoleWe are looking for a dynamic and experienced Sales Team Leader to drive our sales initiatives and lead a team of professionals in the Forex industry. The ideal candidate should have a strong background in sales leadership, excellent communication...
-
Enterprise Account Executive
5 days ago
Mumbai, Maharashtra, India Gujarat Construction Full time ₹ 80,000 - ₹ 12,00,000 per yearJob descriptionGraduate / Post Graduate with 3 to 5 Years of experience in a full-cycle software sales role, ideally in SaaS. Experience in Telco (CPaaS, CCaaS, contact centers, dialer, etc.) or HR Tech (ATS, HRMS, job board, etc.) is must.Required Candidate profileWill be doing 75% outbound & 25% inbound sales. Proven record of closing deals & consistently...
-
Mega walk-IN drive
2 weeks ago
Mumbai, Maharashtra, India Info Edge Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Objective:The objective of this role is to sell paid services to the already registered members of the platform via online product demonstrations.Job Description:Connect & engage with the registered users (prospective clients or their parents) of via a dialer based calling processConduct online product demonstration to showcase, promote and sell...