Dialer

Role & responsibilitiesThe Dialer Executive is responsible for managing and optimizing the automatic dialer system to ensure efficient and effective outbound call campaigns. This role includes monitoring campaign performance, minimizing downtime, ensuring compliance with regulatory standards, and supporting the operational team with actionable data...

Job Overview:The Dialer Manager role is pivotal in ensuring the stability of dialer applications, telecom lines performance management, and real-time monitoring. This position plays a crucial role in reducing idle time of agents by delivering system enhancements and analyzing databases to improve existing processes effectively through technological...

Experience in Manual TestingMust have Understanding on IVR, Dialer and Contact CenterMust be able to Write Test cases and test scenariosMust be able to write Test cases and test scenariosNP - Immediate Joiners only

Job DescriptionRoles & Responsibilities:- Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.- Skill on IVR development and troubleshooting.- Knowledge on integration of dialer with other systems and voice bots etc.- Dialing strategy to setup outbound campaign and design outbound campaign strategy.- Should be able to create custom report...

Job Purpose The role entails ensuring stability of dialer application telecom lines performance management and real time monitoring And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances Roles Responsibilities Lead outbound call center dialer...

Job DescriptionRequired Qualifications:- Bachelor s degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus.- 8+ years of experience in Dialer management, with at least 3 years in a leadership role.- Strong understanding of Dialer systems, CRM tools, and campaign management platforms.- Proven track...

Position: Manager/Senior Manager Call Center IT & Dialer OperationsLocation: Dadar, MumbaiWork Mode: Work from OfficeExperience: 1015yearsRole OverviewWe are looking for an experienced professional to lead the IT and Dialer Management function for our call center operations. The ideal candidate will be responsible for end-to-end setup, configuration, and...

Job Title: Team LeaderWe are seeking a skilled Team Leader to manage large-scale campaigns and complex Dialer infrastructures. This leadership role requires strong organizational and communication skills, as well as expertise in CRM tools and campaign management platforms.Key Responsibilities:Lead teams and stakeholders in effective campaign...

Job DescriptionAbout the Role: We are looking for an experienced Team Manager from the health insurance industry to manage a team of 12-15 tele callers. The role focuses on upselling health insurance products to donors on our crowdfunding platform. You should have a proven sales track record, strong MIS & dialer management skills, and experience in training...

Omnichannel telephony engineer plays a pivotal role in ensuring operational efficiency of dialer campaign operations.Key ResponsibilitiesDesigns solution strategies using contact center technology and Omni Channel ACD technology.Assists in designing dialer agent scripting, disposition, and reporting solutions.Collaborates with business development and client...