Collections Manager

7 days ago


Navi Mumbai, Maharashtra, India HDB Financial Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB ROLE*

  • Administering day-to-day Operations for Dialer at Contact center
  • Managing and controlling flow of Outbound/Inbound calls
  • Providing reporting to internal team and Business
  • Designing and running Campaigns
  • Administering Dialer HW /SW /Databases
  • Monitoring Network/Telephony
  • License Management
  • Development and Monitoring application/MIS and Portal

KEY RESPONSIBILITIES*

  • Create dialing strategies and campaigns in line with company strategy
  • Continuously innovate to improve the Dialer performance
  • Liaise with the technical support team to maintain Dialer systems
  • Implement ,control and evaluate calling strategies on the predictive, Progressive Dialer
  • Campaign Monitoring and troubleshooting
  • Support on CRM
  • Reporting and analysis of campaign and performance
  • Internal training on the dialer processes
  • Monitoring of Servers/Network/Telephony and maintain redundancy

MANDATORY SKILLS REQUIRED*

  • Experience in managing and support for servers/Software/Network/Telephony
  • Proficient of windows server , Linux , MS-Excel,Ms Sql / My-Sql & FTP protocols
  • Interpretation of call center analytics
  • Proven record of formulating strategies and ability to analyze effective business data
  • Knowledge of dialer management and workforce based capacity planning for outbound
  • Experience in Developing and implementing strategies for improving system/operational efficiencies


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