Customer Support Specialist
3 days ago
Company: RRP Diamond
Location: Surat, Gujarat
Job Type: Full-time | Night Shift (U.S. / International Process)
Salary: ₹15,000 – ₹22,000/month + Shift Allowance + Incentives
About RRP Diamond:
RRP Diamond is a reputed diamond and jewelry manufacturing and export company based in Surat, serving clients across India, the U.S., and Europe. Our mission is to deliver exceptional craftsmanship with world-class customer experiences.
We are expanding our Customer Support team to ensure smooth communication and after-sales assistance for our global buyers.
Key Responsibilities:
- Handle international customer inquiries through chat, email, and phone (night shift).
- Provide product details, order updates, and shipping information professionally.
- Coordinate with internal departments — production, sales, and dispatch — to resolve client queries.
- Maintain records in CRM and ensure timely follow-ups.
- Deliver courteous, solution-oriented support in every interaction.
Requirements:
- Excellent English communication skills (spoken and written).
- Basic computer knowledge (email, CRM, Excel).
- Prior experience in customer support, BPO, or jewelry industry preferred.
- Comfortable with night shifts (U.S. time zone).
- Strong sense of responsibility and patience in handling client queries.
Perks & Benefits:
- Night shift allowance and monthly performance bonuses.
- Friendly, supportive team environment.
- Training on jewelry product knowledge and CRM tools.
- Long-term career growth within the RRP Diamond group.
How to Apply:
Contact/Whatsapp
Shortlisted candidates will be contacted within 2–3 working days for an interview.
Job Types: Full-time, Permanent
Pay: ₹10, ₹18,000.00 per month
Work Location: In person
Speak with the employer
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