Customer Support Specialist

3 days ago


Mota Varachha Surat Gujarat, India Surat Infotech Full time ₹ 14,40,000 - ₹ 26,88,000 per year

Company: RRP Diamond

Location: Surat, Gujarat

Job Type: Full-time | Night Shift (U.S. / International Process)

Salary: ₹15,000 – ₹22,000/month + Shift Allowance + Incentives

About RRP Diamond:

RRP Diamond is a reputed diamond and jewelry manufacturing and export company based in Surat, serving clients across India, the U.S., and Europe. Our mission is to deliver exceptional craftsmanship with world-class customer experiences.

We are expanding our Customer Support team to ensure smooth communication and after-sales assistance for our global buyers.

Key Responsibilities:

  • Handle international customer inquiries through chat, email, and phone (night shift).
  • Provide product details, order updates, and shipping information professionally.
  • Coordinate with internal departments — production, sales, and dispatch — to resolve client queries.
  • Maintain records in CRM and ensure timely follow-ups.
  • Deliver courteous, solution-oriented support in every interaction.

Requirements:

  • Excellent English communication skills (spoken and written).
  • Basic computer knowledge (email, CRM, Excel).
  • Prior experience in customer support, BPO, or jewelry industry preferred.
  • Comfortable with night shifts (U.S. time zone).
  • Strong sense of responsibility and patience in handling client queries.

Perks & Benefits:

  • Night shift allowance and monthly performance bonuses.
  • Friendly, supportive team environment.
  • Training on jewelry product knowledge and CRM tools.
  • Long-term career growth within the RRP Diamond group.

How to Apply:

Contact/Whatsapp

Shortlisted candidates will be contacted within 2–3 working days for an interview.

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Work Location: In person

Speak with the employer



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