Business Excellence Manager

The Business Excellence Manager is responsible for driving continuous improvement initiatives, optimizing processes, and fostering a culture of operational excellence across the organization. The ideal candidate will have strong analytical and project management skills, and the ability to influence cross-functional teams to achieve strategic goals.

Primary Job Responsibilities:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment.
• Build and deliver Operational/Delivery Excellence training and coach on Enterprise Operations principles.
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes.
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis.
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities.
• Lean Methodologies: Value Stream Mapping, Continuous Improvement.
• Agile Expertise: Scrum, Kanban, Agile transformation leadership.
• Responsible for driving Operational Excellence which includes Process Improvement, Process Design, Reengineering, Change Management, Project Management, Organizational Structuring and project management, Operational Audits.
• Analyze and bridge the gaps between existing and new processes; created process models, flow charts, data flow diagrams, business interaction flows and Use Cases.
• Working with operational teams to establish standards procedures and systems.
• Data Analysis: Perform advanced statistical analysis to identify root causes of process issues and measure improvements. Should have good understanding of tools such as regression analysis, hypothesis testing, control charts etc.
• Continuous Improvement: Promote a culture of continuous improvement by encouraging and facilitating the identification of process improvement opportunities across the organization.

• Compliance and Quality: Ensure that all process improvements comply with industry standards, regulations, and internal quality requirements.

• Stakeholder Management: Collaborate with onshore and offshore teams to ensure alignment with client goals. Work with stakeholders across functions to review, track progress of solutions/initiatives by setting up meetings as needed, following up through emails. Additionally, engage with end customers to ensure their requirements are addressed and they are appraised of the status of the solutions/initiatives thereby ensuring zero escalation.

Education, Work Experience, & Knowledge:

• 12+ years of experience in similar industry.
• Advanced proficiency in Excel and PowerPoint, including the ability to build and automate macros.
• Experience with PowerBI or Tableau for data visualization and reporting.
• Specific experience with JIRA is a plus.
• Experience effectively visualizing operationally-focused data to tell a story.
• Strong verbal and written communication skills.