Customer Relationship Executive

2 days ago

Delhi NCR New Delhi, India Cityshop Retail Full time ₹ 6,00,000 - ₹ 12,00,000 per year

City Mart Supermarket is looking for energetic and confident Customer Relationship Executive to join our Franchise Sales team. You will be the first point of contact for potential franchisees and play a key role in generating interest, explaining franchise models (FOCO/FOFO), and fixing meetings for our sales managers.

Key Responsibilities:

  • Make 100+ outbound calls daily to potential franchise leads provided by the company.
  • Share information about City Mart's franchise opportunities (FOCO & FOFO models).
  • Understand the needs of prospective investors and explain investment plans, benefits, and ROI.
  • Book and schedule meetings for Sales Managers with interested leads.
  • Maintain accurate lead data, status updates, and call logs in CRM.
  • Follow up diligently on warm and cold leads via phone and WhatsApp.
  • Share brochures, franchise videos, and proposal links over WhatsApp/email.
  • Handle initial objections and queries professionally.

Required Skills:

  • Strong communication skills in Hindi & English (any regional language is a plus).
  • Confidence and positive attitude on calls.
  • Good understanding of sales and ability to convince.
  • Basic knowledge of CRM tools or Excel.
  • Ability to multitask and meet daily/weekly targets.

Walk-in interviews between Monday to Friday (11 am to 5 pm)

For any query, Below mention are the contact details of our HR Team

Radhika

Email:

Rajendra place, pragati Tower 26, 6th floor, 610, Delhi 110008

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