Client Success

11 hours ago

Delhi, Delhi, India 6d6e8b7d-f04d-4e20-9e7e-d7e13cfbd9b3 Full time ₹ 30,00,000 - ₹ 60,00,000 per year
Key Responsibilities
  • Own all client communications: Serve as the primary contact for assigned clients, handling all correspondence, updates, and queries.
  • Manage client relationships: Build strong, lasting relationships, ensuring client satisfaction and retention.
  • Coordinate internal deliverables: Liaise with internal teams (SEO, content, analytics, etc.) to ensure timely and accurate delivery of services and reports.
  • Oversee account administration: Maintain up-to-date client records, manage schedules, and track deliverables using CRM tools.
  • Proactively address client needs: Anticipate and resolve issues, communicate project status, and ensure clients feel supported at every step.
  • Facilitate meetings: Organize and lead regular check-ins, calls, and presentations with clients as needed.
You'd Be a Great Fit If You Have
  • Native-level English proficiency (spoken and written).
  • Minimum 1 years' experience in a client-facing account management role (preferably in marketing, SEO, or digital advertising).
  • Strong understanding of SEO and ads (no strategy required, but must be able to communicate confidently about deliverables and results).
  • Excellent interpersonal, communication, and relationship management skills.
  • Highly organized, detail-oriented, and able to manage multiple accounts simultaneously.
  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Willingness to work some overlapping hours with US-based clients one week per month.

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