Associate (Client Success & Operations)

15 hours ago

Delhi, Delhi, India UniHawk Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About UniHawk:

UniHawk is a leading global education consulting firm shaping pathways for high-achieving students seeking transformative academic and career journeys. Our mission is to deliver trusted guidance, strategic insight, and personalized support to every student and family we serve.

Role Overview:

As an Associate (Client Success & Operations), you will play a pivotal role at the intersection of client engagement, business growth, and operational excellence. This position demands a dynamic professional who combines empathy with precision, strong communication with disciplined follow-through, and a consultative mindset with an execution-driven approach.

Key Responsibilities

Pre-Sales & Customer Success

  • Engage with prospective clients through calls, emails, and digital channels to understand needs and share UniHawk's value proposition.
  • Qualify leads, nurture relationships, and manage the pipeline from inquiry to consultation booking.
  • Deliver exceptional first impressions to clients through proactive communication and service excellence.

Sales Operations & Business Coordination

  • Drive coordination between advisors, counselors, and management for seamless conversion and case progression.
  • Manage package creation, documentation, invoicing, and CRM updates with precision and speed.
  • Track follow-ups, meetings, and conversion analytics to support leadership reporting.
  • Act as a cross-functional link to streamline internal workflows and optimize sales processes.

Delivery Operations & Counseling Support

  • Provide operational support to the counseling and delivery teams for student progress tracking and document management.
  • Oversee service timelines, scheduling, and feedback loops to ensure consistent client satisfaction.
  • Assist in onboarding new clients, guiding them through the program journey, and maintaining continuous engagement.

Key Requirements

  • Bachelor's degree from a reputed institution; background in business, communications, or education preferred.
  • Strong interpersonal and presentation skills, with excellent English proficiency.
  • Ability to manage multiple tasks with accuracy, accountability, and attention to detail.
  • Proficiency in CRM tools, spreadsheets, and client communication platforms.
  • Self-driven, process-oriented, and comfortable working in a fast-paced environment.

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