Associate (Client Success & Operations)

14 hours ago

Delhi, Delhi, India UniHawk Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About UniHawk:

UniHawk is a leading global education consulting firm shaping pathways for high-achieving students seeking transformative academic and career journeys. Our mission is to deliver trusted guidance, strategic insight, and personalized support to every student and family we serve.

Role Overview:

As an Associate (Client Success & Operations), you will play a pivotal role at the intersection of client engagement, business growth, and operational excellence. This position demands a dynamic professional who combines empathy with precision, strong communication with disciplined follow-through, and a consultative mindset with an execution-driven approach.

Key Responsibilities

Pre-Sales & Customer Success

  • Engage with prospective clients through calls, emails, and digital channels to understand needs and share UniHawk's value proposition.
  • Qualify leads, nurture relationships, and manage the pipeline from inquiry to consultation booking.
  • Deliver exceptional first impressions to clients through proactive communication and service excellence.

Sales Operations & Business Coordination

  • Drive coordination between advisors, counselors, and management for seamless conversion and case progression.
  • Manage package creation, documentation, invoicing, and CRM updates with precision and speed.
  • Track follow-ups, meetings, and conversion analytics to support leadership reporting.
  • Act as a cross-functional link to streamline internal workflows and optimize sales processes.

Delivery Operations & Counseling Support

  • Provide operational support to the counseling and delivery teams for student progress tracking and document management.
  • Oversee service timelines, scheduling, and feedback loops to ensure consistent client satisfaction.
  • Assist in onboarding new clients, guiding them through the program journey, and maintaining continuous engagement.

Key Requirements

  • Bachelor's degree from a reputed institution; background in business, communications, or education preferred.
  • Strong interpersonal and presentation skills, with excellent English proficiency.
  • Ability to manage multiple tasks with accuracy, accountability, and attention to detail.
  • Proficiency in CRM tools, spreadsheets, and client communication platforms.
  • Self-driven, process-oriented, and comfortable working in a fast-paced environment.

  • Client Success Manager

    8 hours ago

    Delhi, Delhi, India Avomind Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Company Our client is the visionary company behind jibe was established in 2010 in Austin, Texas. They are an innovative customer experience management company, big data and analytics Software-as-a-Service (SaaS) tool holding global patents for its survey prediction processes. This process enables accurate prediction of customer survey responses...

  • Client Success Manager

    12 hours ago

    Delhi, Delhi, India Avomind Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Company Our client is the visionary company behind jibe was established in 2010 in Austin, Texas. They are an innovative customer experience management company, big data and analytics Software-as-a-Service (SaaS) tool holding global patents for its survey prediction processes. This process enables accurate prediction of customer survey responses crucial...

  • Trainee, Client Servicing Associate

    3 days ago

    Delhi, Delhi, India The Hr Bulb Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Role & responsibilitiesHiring for Trainee, Client Service Associate. Graduate, B.Com, BSc, MSc MBA Freshers or with upto 0 to 2 years of work experience can apply for customer success associate. Work involves discussing with clients about the services they need, sending clients quotations, coordinating for service delivery for clients. Good communication...

  • Client Success Manager

    2 weeks ago

    Delhi, Delhi, India Venture Smarter Full time US$ 36,000 - US$ 45,600 per year

    The Role: Company: Venture SmarterLocation: Remote (Work from Home)Salary: $3,000 – $3,800 USD per month (based on experience)Overview:Venture Smarter is a fast-growing consulting and strategy firm helping businesses scale through innovation, digital tools, and smart solutions. We're seeking a dedicated and relationship-driven Client Success Manager to...

  • Customer Success Associate

    13 hours ago

    Delhi, Delhi, India Akshya Patra Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Overview The role of a Customer Success Associate is vital for ensuring that customers derive maximum value from our products and services. As the primary point of contact between the company and our valued customers, you will work diligently to build strong relationships that foster lasting loyalty. This position not only focuses on onboarding new customers...

  • Junior Operations Associate in Delhi

    2 days ago

    Delhi, Delhi, India MiM-Essay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This is a full-time on-site role for an operations associate at MiM-Essay in Delhi, India. The operations associate will be responsible for day-to-day operational tasks supporting various consulting services, ensuring smooth workflows, and maintaining effective communication with clients and internal teams.Key ResponsibilitiesCoordinate with multiple teams...

  • Operations Associate

    3 days ago

    Delhi, Delhi, India Fortuna Investment Advisors Llp Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Operations Associate for PMSLocation: New DelhiExperience: Min 1 Year. At PMS or Wealth management firmLead Client Onboarding through Digital, Physical channelInterface with CustodianService clientsAnswer client queriesMonthly Filings

  • Client Success Manager

    1 week ago

    Delhi, Delhi, India visko Full time ₹ 4,80,000 - ₹ 72,00,000 per year

    Key Responsibilities:Client Onboarding and Project Planning (Communication)Single Point of Contact for ClientsProject Coordination\Relationship ManagementProgress Tracking and ReportingIssue ResolutionFeedback and Continuous ImprovementRequirementsExperience: 3 year to 5 yearsSalary Range: 40K to 60KNote: Candidates must have prior experience in Customer...

  • Client Success

    13 hours ago

    Delhi, Delhi, India 6d6e8b7d-f04d-4e20-9e7e-d7e13cfbd9b3 Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Key ResponsibilitiesOwn all client communications: Serve as the primary contact for assigned clients, handling all correspondence, updates, and queries.Manage client relationships: Build strong, lasting relationships, ensuring client satisfaction and retention.Coordinate internal deliverables: Liaise with internal teams (SEO, content, analytics, etc.) to...

  • Telecalling Associate

    5 days ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Tele calling AssociateLocation: DelhiSalary: ₹15,000 – ₹30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for a Tele calling Associate who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident on calls, and...