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Client Success Executive(office)
2 weeks ago
About YMGrad
YMGrad is your gateway to studying abroad. We are a rapidly growing new-age social platform with a thriving community of over 300,000+ registered students pursuing international education. At YMGrad, we're revolutionizing the overseas admissions space by combining expert guidance with a student-first approach. Join us and help shape the future of global citizens.
**Only candidates with excellent English communication skills are encouraged to apply
**Experience Required: 1 - 5 years
**Salary offered: Up to 4 LPA
Role Overview
We are seeking a Client Success Executive to join our dynamic and student-centric team. This role is perfect for someone who enjoys interacting with people, solving problems, and ensuring a smooth and positive experience for students throughout their study abroad journey. The ideal candidate will possess excellent communication skills, empathy, and a proactive attitude to deliver outstanding service and guidance. This is a full-time, on-site role, with working hours from Monday to Saturday, 9:00 AM to 6:00 PM.
Key Responsibilities
- Guide students through the entire study abroad journey — from university selection to application submission.
- Offer personalized assistance on university shortlisting, loan guidance, visa documentation, and application timelines.
- Build and maintain strong, trust-based relationships with students, ensuring a high level of satisfaction.
- Provide post-service follow-ups to gather feedback and reviews for continuous improvement.
- Consistently meet or exceed individual and team performance targets, contributing to overall organizational success.
Qualifications and Skills
- Strong communication skills, both written and verbal.
- Empathy, patience, and a customer-oriented mindset.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
Why Join YMGrad?
- Be part of a mission-driven company shaping the future of international education.
- Work with a high-impact team in a fast-paced and supportive environment.
- Enjoy growth opportunities in a company that's scaling rapidly.
- Contribute to real student success stories every day.
