Key Accounts Officer

6 days ago

Navi Mumbai, Maharashtra, India Randstad Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Intreste candidate -Call /whatspp-Surbhi HR

Location -Navi mumbai( Seawoods Grand Central Mall, )

ROLE - Key Account Executive (Operations)

JOB DESCRIPTION

The individual is responsible for executing ecommerce strategies, supports operations, and assists in

marketing, customer service, and analytics to ensure smooth day-to-day functions. Focuses on managing

complete operations with platforms- supply management, tracking online availability, catalog

management, timely media deployment, price management.

KEY KPIs

1. OLA (Online Availability)

2. Supply TAT & Fill rate management

3. Pricing & offer management on platforms

4. Claim management/ maintain financial hygiene

5. Data tracking & reporting

6. Tracking media execution

7. Catalog management

AREAS OF RESPONSIBILITY

1. Operational Support: Provide operational support across various ecommerce functions, including

product listing, content management, order processing, and inventory management.

2. Marketing Support: Assist in the execution of marketing assets and communication, including on

platform and CRM marketing.

3. Catalog Quality: Conduct regular quality checks on product listings, images, and other content to

ensure accuracy, consistency, and compliance with brand standards.

4. Vendor and Supplier Coordination: Coordinate with vendors, suppliers, and logistics partners to

ensure timely delivery of products and smooth order fulfillment processes.

5. Analytics and Reporting: Assist in the collection, analysis, and interpretation of ecommerce data to

track performance, identify trends, and generate insights for decision-making.

6. Troubleshooting: Troubleshoot technical issues related to ecommerce platforms like product

discoverability and serviceability

7. Customer Service: Respond to customer inquiries and resolve issues in a timely and professional

manner, maintaining high levels of customer satisfaction and loyalty.

8. Competition & Market Tracking: track performance, pricing, ranking, marketing, review of our own

brand versus competition brands.

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