Tech Support Engineer

7 days ago

Bengaluru, Karnataka, India Exotel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AIs conversational AI platform (acquisition) over the cloud. They're a $100 million Series D-funded company with $60 million in ARR.

Shift: Rotational shifts -24*7

Experience: 4–7+ years

Overview:

Please apply if you write and understand clean code using Python & Django

The L2 Support Engineer acts as the highest level of technical escalation in the support organisation. You'll own the system reliability and platform integrity, engage with engineering for platform bugs and architecture feedback, and lead efforts to drive operational excellence at scale.

Responsibilities:

  • Own the resolution of mission-critical production issues.
  • Lead RCA reviews and drive systemic improvements in architecture and processes.
  • Identify performance bottlenecks and propose architectural changes.
  • Assist in configuring and deploying patches, releases, and application updates to production environments.
  • Serve as the SME (Subject Matter Expert) for production systems and integrations.
  • Collaborate with Delivery, Product, and Engineering teams to influence system design and rollout strategies.
  • Lead and mentor L1/L2 engineers on troubleshooting best practices.
  • Write clean and maintainable code to support internal tools and scripts, primarily using Python and Django.
  • Review and validate patch fixes, internal tooling scripts, and support automation code contributed by L1 and L2 engineers, ensuring quality, stability, and adherence to best practices.
  • Automate recovery workflows and design support tools for proactive monitoring.
  • Establish and improve SLAs, dashboards, alerting systems, and operational runbooks.

Must Have Skills:

  • 3+ years in backend development support, production support, or DevOps/SRE roles.
  • Expert in Python, Django, SQL, Linux troubleshooting.
  • Good understanding of HTML, CSS, JavaScript, and other web technologies.
  • Experience with distributed systems, cloud architecture (AWS), Docker, and Kubernetes.
  • Strong scripting/automation mindset (Bash/Python).
  • Understanding of CI/CD, observability, and release workflows.
  • Excellent communication, leadership, and incident command skills.

  • Tech Support

    1 week ago

    Bengaluru, Karnataka, India Kleo Full time

    Salary: 400,000.00 (INR)-420,000.00 (INR) per yearJob description:Job Title: Tech SupportLocation: Onsite – Mangalore, IndiaWork Hours: Monday–Friday, 9:00–18:00 GMT (UK hours)About KleoKleo delivers advanced POS systems, kiosks, and payment solutions used by businesses worldwide. We're looking for a Lead Tech Support Engineer to ensure our clients get...

  • Ad-tech Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Tavant Technologies Full time US$ 80,000 - US$ 1,20,000 per year

    Job Opening: Ad-Tech Support EngineerLocation: Tavant, BangaloreWork Shift: 24/7 Rotational ShiftsResponsibilities:Analyse and resolve complex technical issues.Interface with customers to provide tailored solutions.Manage escalations and sensitive business concerns.Collaborate with Engineering, SRE, Client Support, and Ad Operations teams.Work with various...

  • Ad-Tech Support Engineer

    2 days ago

    Bengaluru, Karnataka, India Tavant Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Opening: Ad-Tech Support EngineerWork Mode: 5 days WFOWork Shift:24/7 Rotational ShiftsResponsibilities:Must Have – Ad tech domain expertise which includes understanding of the Programmatic advertising, troubleshooting experience on DSP, knowledge on how the CTV advertising works, Proficient in SQL with experience accessing the Database.Good to have...

  • Tech Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeLab Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity for Tech Support SpecialistWe are seeking a highly skilled and dedicated professional to assist our Computer Science & Engineering department as a lab instructor.The ideal candidate will have a knack for simplifying complex concepts and enjoy guiding students through hands-on learning.Main Responsibilities:Collaborate with faculty members to...

  • Tech Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 2,50,00,000

    Job Title: Tech Support SpecialistAmbitious and innovative professionals wanted to join our team as tech support specialists. In this role, you will be part of a dynamic team that plays a key role in driving application support and runtime operations for a suite of applications aligned to customer experiences.Key Responsibilities:Provide hands-on support for...

  • Tech Support

    1 week ago

    Bengaluru, Karnataka, India Kleo Full time

    Salary: 400, INR)-420, INR) per year Job description: Job Title: Tech Support Location: Onsite – Mangalore, India Work Hours: Monday–Friday, 9:00–18:00 GMT (UK hours) About Kleo Kleo delivers advanced POS systems, kiosks, and

  • Tech Support Engineer

    8 hours ago

    Bengaluru, Karnataka, India CloudFirst Technology Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Cloud Support/ Tech Support (Location, Whitefield, Bangalore)early joiners onlyDesired Candidate ProfilePosition - IT Tech Support (Supervisory/Managerial level)Responsible for performing migration to Microsoft 365 from other collaborative platforms.Role and ResponsibilitiesPerform migration from Google workplace to Microsoft 365 using SPMT and third party...

  • Lead Engineer

    2 days ago

    Bengaluru, Karnataka, India beBeeElectrical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Cabin Tech Request Job OverviewWe are seeking a skilled Cabin Tech Request professional to support our engineering efforts. The ideal candidate will have experience in aerospace and cabin systems. Provide technical support for cabin electrical systems using platforms like TechRequest, AirnavX, and SAP. Collaborate with cross-functional teams to resolve...

  • Tech Support Engineer

    1 week ago

    Bengaluru, Karnataka, India beBeeSupport Full time US$ 9,00,000 - US$ 12,00,000

    Job Title:Tech Support Engineer - Mission Critical Solutions**About the Role:**We are seeking a highly skilled Tech Support Engineer to join our team. As a key member of our support organization, you will play a critical role in ensuring the smooth operation of our mission-critical solutions.**Key Responsibilities:**- Provide 24/7 on-call support for our...

  • Tech Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 7,30,000 - ₹ 10,95,000

    Job SummaryThis is an exciting opportunity to join our organization as an Application Tech Support Specialist. In this role, you will be the primary point of contact for clients and play a vital part in ensuring seamless system operation.Main Responsibilities:You will engage with clients to understand their needs and concerns, and work collaboratively to...