Customer Service Executive

4 days ago

Cochin, Kerala, India GROWTHFATHER PVT LTD Full time ₹ 10,000 - ₹ 15,000 per year

Client Relationship Executive

Location: Edappally, Ernakulam

Experience Required: Minimum 2 Years

Department: Accounts / Client Relations

Reports To: Finance Manager / Operations Head

About the Role:

We are looking for a proactive and organized professional to join our team as an Amount Collection Executive cum Client Relations Executive. The ideal candidate will be responsible for managing client interactions related to payments, sharing invoices, and ensuring timely collection of dues while maintaining a positive rapport with clients.

Key Responsibilities:

Follow up with clients for outstanding payments via phone, email, and WhatsApp.

Share accurate invoices, receipts, and payment reminders in a timely manner.

Coordinate with the accounts team to update payment status and maintain proper records.

Build and maintain a good relationship with clients to ensure smooth communication and trust.

Prepare and maintain collection reports and follow-up trackers.

Escalate any delayed or disputed payments to the concerned departments.

Assist clients with basic billing-related queries or issues.

Ensure confidentiality and professionalism in handling financial matters.

Requirements:

Minimum 2 years of experience in collections, accounts, or client handling roles.

Basic knowledge of accounting, invoicing, and billing tools (e.g., Excel, Tally, Zoho, or similar).

Strong communication skills in English and Malayalam.

Good interpersonal and negotiation skills.

Detail-oriented and well-organized with the ability to multitask.

Proficient in using email, Excel, and communication tools (e.g., WhatsApp, Google Sheets, etc.)

Preferred Qualities:

Positive attitude and client-first mindset.

Ability to handle difficult conversations politely but firmly.

Basic understanding of digital marketing agency workflow is a plus.

What We Offer:

Competitive salary and performance incentives.

A supportive and collaborative team environment.

Opportunity to work with a growing digital marketing agency.

Office location: Edappally, Ernakulam

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Experience:

  • Accounting and collection: 2 years (Required)
  • Client Commuunication: 1 year (Required)
  • basic Knowledge accounting software: 1 year (Required)
  • Microsoft Excel: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • client handling: 1 year (Required)

Language:

  • English (Required)

  • Call Center Executive

    4 days ago

    Cochin, Kerala, India ABC Customer Service Full time ₹ 10,000 - ₹ 11,500 per year

    Company Name: ABC Customer ServiceType of Company: BPO/Call Centre/Contact CentreVacancies: 1Designation: Telecalling ExecutiveJoining date: 26 August 2025 (flexible)This position of Telecalling Executive is for our client, an international car company. Work location will be in our office in Kochi.Job Description:Candidates have to make outbound calls to...

  • Customer Service Executive

    2 days ago

    Cochin, Kerala, India Rich Field Financial Service Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Looking for a CSE / Gold Loan OfficerLocation - ErnakulamExperience in Gold Loan preferred.· Leadership and Organizational skills· Business growth and sales· Achieve monthly target· improve overall business of the company· Customer relationship and customer serviceJob Types: Full-time, PermanentPay: ₹12, ₹20,000.00 per monthBenefits:Health...

  • Customer Service Executive

    4 days ago

    Cochin, Kerala, India RailYatri Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionRailYatri is a Made-in-India and Made-for-India product company that functions as an intelligent and consumer-centric travel platform. We are the fastest growing brand in the intercity transportation domain, expanding 15-20% month-on-month across Train Ticketing, IntrCity Smart Buses, and Transit Food business verticals. Our mission is to...

  • Customer Service Executive

    3 days ago

    Cochin, Kerala, India Visa Roots Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Visa Roots is a leading visa travel management company based in Cochin. Visa Roots specializes in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience. Role Summary:We...

  • Customer Service Executive

    4 days ago

    Cochin, Kerala, India Choice International Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Support Executive - Equity Broking Location: Andheri (Marol) Company Overview: Choice Group, incorporated in 1992, is a financial institution which finds its legacy in solving financial problems and bridging gaps for individuals, institutions and governments. For past 31 years we are committed to help our clients achieve their...

  • Customer Service

    4 days ago

    Cochin, Kerala, India Adecco Group Full time US$ 40,000 - US$ 80,000 per year

    Urgent Hiring for Customer Service- US ProcessIF Interested call on Job Location- KochiPosition Summary:As a Customer Support Representative, you will be a crucial part of our Customer success Team. Your success will be driven by your genuine passion for helping customers and your willingness to learn and grow.Key Responsibilities:• Handle customer...

  • Customer Service Executive

    4 days ago

    Cochin, Kerala, India CONNECTING 2 WORK Full time

    Responsibilities:Inbound & Outbound Calling: Handle customer inquiries regarding services professionally.Conversion & Sales Support: Persuade potential customers to book appointments and purchase packages.Customer Engagement: Provide detailed information about services, promotions, and membership benefits.Follow-ups: Call back customers for appointment...

  • Customer Service Ambassador

    2 days ago

    Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

    Job Title: Customer Service AmbassadorAbout the RoleWe are seeking a highly skilled and experienced customer service professional to join our team as an International Customer Service & Sales Representative. Based in Kochi, India, this full-time role involves working closely with customers worldwide to identify and pursue new sales opportunities.The...

  • Customer Service Liaison

    6 days ago

    Cochin, Kerala, India beBeeExecutive Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Executive AssistantDescription:We are a dynamic and growing organization seeking an experienced executive assistant to support our team in Kochi. As the primary point of contact for customers, you will be responsible for providing exceptional customer support and ensuring seamless execution across various functions.Key Responsibilities:Manage...

  • Customer Service Executive

    4 days ago

    Cochin, Kerala, India Muthoot Mercantile Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilities* Identify potential clients and explain gold loan products.* Collect and verify customer documents and financial information.* Conduct field visits for customer verification (as needed)* Assess creditworthiness using internal tools & guidelines.* Maintain strong follow-up for loan disbursal and repayment collection.* Ensure compliance...