Customer Service Executive

5 days ago

Cochin, Kerala, India Choice International Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Customer Support Executive - Equity Broking

Location: Andheri (Marol)

Company Overview:

Choice Group, incorporated in 1992, is a financial institution which finds its legacy in solving financial

problems and bridging gaps for individuals, institutions and governments.

For past 31 years we are committed to help our clients achieve their financial aspirations and

promote value creation for society.

Job Summary:

We are seeking a dedicated and proactive Customer Support Executive to join our dynamic team in

the equity broking division. The ideal candidate will have a strong understanding of financial markets

and excellent communication skills to assist our clients with inquiries, providing them with the

highest level of service and support.

Key Responsibilities:

- Serve as the primary point of contact for clients, addressing their inquiries related to equity trading,

account management, and market trends.

- Assist clients in navigating our trading platform and clarify any operational queries they may have.

- Provide timely and accurate information on equity products, services, and market updates.

- Resolve client issues efficiently, escalating complex cases to the appropriate department when

necessary.

- Maintain updated knowledge of market developments and firm policies to provide informed

support.

- Collaborate with internal teams to enhance client experience and improve service delivery.

- Conduct follow-ups with clients to ensure satisfaction and resolve any outstanding issues.

  • Document interactions in the CRM system, ensuring all records are up-to-date and accurate.

    Qualifications:
  • Bachelors degree in Finance, Business Administration, or a related field.
  • Previous experience in customer support, preferably in the finance or brokerage sector.
  • Strong understanding of equity markets, financial instruments, and trading operations.
  • Excellent communication and interpersonal skills.
  • Proficient in using customer support software and MS Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Detail-oriented with strong problem-solving abilities.

    What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • Opportunities for career growth within the organization.
  • A collaborative and dynamic work environment.

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