Customer Service Representative

2 days ago

Surat, Gujarat, India Roongta Fun World Private Limited Full time

Job Title: Customer Service Representative – Game Zone

Location: Vesu, near Prime Shoppers

Department: Operations / Customer Service

Reports To: Floor Supervisor / Duty Manager

Job Summary:

We are looking for an enthusiastic and customer-focused Customer Service Representative (CSR) to join our Game Zone team. The CSR will be the first point of contact for our guests, assisting them with games, guiding them on rules and safety, resolving queries, and ensuring a fun, safe, and memorable experience.

Key Responsibilities:

  • Greet customers warmly and provide information about games, activities, and promotions.
  • Assist customers in selecting and operating games or rides.
  • Explain game rules, safety guidelines, and operating procedures clearly.
  • Handle customer queries, concerns, or complaints in a polite and professional manner.
  • Maintain safety, and organization in the assigned area.
  • Monitor customer activity to ensure proper and safe usage of equipment.
  • Assist in ticketing, token/card loading, and payment transactions when required.
  • Support in organizing birthday parties, group events, and special promotions.
  • Coordinate with the technical/operations team for reporting game malfunctions or issues.
  • Ensure customers leave with a positive and enjoyable experience.

Requirements:

  • 12th Pass / Graduate in any stream (Hospitality or Customer Service background preferred).
  • Prior experience in customer service, hospitality, retail, or entertainment industry is an advantage. Freshers are also welcomed.
  • Excellent communication skills (English, Hindi, and local language preferred).
  • Friendly, energetic, and approachable personality.
  • Ability to handle children and families with patience and enthusiasm.
  • Basic computer knowledge for handling POS systems / recharge counters.
  • Flexible to work in shifts, weekends, and holidays.

Skills & Competencies:

  • Strong customer service orientation.
  • Good interpersonal and problem-solving skills.
  • Team player with a positive attitude.
  • Quick learner with the ability to multitask in a fast-paced environment.

Perks & Benefits:

  • Competitive salary + incentives.
  • Training and growth opportunities.
  • Fun and dynamic work environment.

Job Type: Full-time

Pay: ₹13, ₹16,000.00 per month

Work Location: In person

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