Customer Support Executive

1 week ago

Bengaluru South Karnataka, India TruEstate Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive (Legal Documentation & Compliance Services)

Location: Bangalore (onsite)

Experience: 0-1 Year

Duration: 12 Months

Stipend: Paid

Company Description

TruEstate is a data-driven tech platform designed for real estate investors to evaluate, buy, manage, and sell residential properties. Investing with TruEstate means investing with complete trust and transparency, ensuring there is no misleading information, spam, or pressure to buy. We provide a seamless and reliable real estate experience through innovative technology.

Role Description

This is an on-site internship role for a
Customer Support Executive in Legal Documentation & Compliance Services
, located in Bengaluru South. The intern will be responsible for handling day-to-day customer support activities, ensuring customer satisfaction, providing online support, and addressing technical support issues. Duties include assisting customers with their inquiries, managing documentation, and ensuring compliance with legal requirements.

Requirements:

  • Bachelor's degree in any discipline (Legal/Real Estate background is a plus).
  • 1–3 years of experience in customer support, preferably in legal, property, or compliance services.
  • Excellent verbal and written communication skills in English and local languages.
  • Strong problem-solving skills and ability to manage challenging cases.
  • Proficiency with CRM tools and MS Office/Google Workspace.
  • Patience, empathy, and a customer-first mindset.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Guide customers through property documentation processes such as E-Khata, Khata Transfer, and BESCOM name transfer.
  • Track and update case status, ensuring clients are always informed.
  • Coordinate with internal legal and operations teams to resolve issues quickly.
  • Maintain accurate records of interactions and follow-ups in CRM systems.
  • Educate customers on Vault's process, timelines, and required documentation.
  • Handle escalations with patience, professionalism, and problem-solving skills.
  • Suggest process improvements to enhance the customer experience

What We Offer:

  • Opportunity to work in a fast-growing legal tech company.
  • Collaborative, transparent work environment.
  • Training on property-related legal processes.
  • Career growth opportunities in customer success and operations.

How to Apply:

Send your resume to

with the subject line *
Customer Support Executive*

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