
E-commerce Store Manager
1 week ago
Role & responsibilities
1. Store Management:
- Manage and oversee operations for our online stores on Amazon, Flipkart, and other relevant e-commerce platforms.
- Ensure smooth day-to-day functioning of the stores, including inventory management and order fulfillment coordination with the warehouse.
2. Product Listings:
- Create, upload, and maintain accurate and engaging product listings with high-quality images, descriptions, and attributes.
- Optimise listings for SEO to improve product visibility and search rankings on e-commerce platforms.
- Monitor and update pricing, promotions, and product availability as needed.
3. Advertising & PPC Management:
- Plan, create, and manage pay-per-click (PPC) campaigns on Amazon and Flipkart.
- Analyze campaign performance and optimize for ROAS (Return on Ad Spend).Monitor advertising budgets, bid strategies, and conversion rates to maximieize sales.
4. Customer Service:
- Respond promptly and professionally to customer inquiries, reviews, and complaints.
- Manage returns, refunds, and resolution of customer issues while maintaining a positive brand image.
- Analyze customer feedback to improve listings and overall customer satisfaction.
5. Performance Analysis & Reporting:
- Track key performance metrics such as sales, conversion rates, and ad performance.
- Generate weekly and monthly performance reports, highlighting insights and actionable recommendations.
- Use data-driven insights to identify new opportunities for growth.
6. SEO & Keyword Optimization:
- Conduct keyword research to identify relevant, high-performing search terms.
- Regularly update product titles, bullet points, and descriptions to include trending keywords.
- A/B test product copy and images to determine the most effective strategies.
7. Competitive Analysis:
- Conduct regular competitor analysis to understand market trends, pricing strategies, and customer preferences.
- Suggest improvements based on market research and competitor insights.
8. Platform Expansion:
- Explore and onboard additional e-commerce platforms for growth opportunities.
- Coordinate with internal teams for platform integrations and setup.
Preferred candidate profile
- Minimum 2 years of experience managing e-commerce stores, particularly on Amazon and Flipkart.
- Strong understanding of e-commerce operations, marketplace policies, and SEO best practices.
- Proficiency in using Amazon Seller Central, Flipkart Seller Hub, and similar platforms.
- Hands-on experience with PPC campaign management tools.
- Excellent written and verbal communication skills.
- Analytical mindset with strong proficiency in Excel and reporting tools.
- Bachelors degree in Business, Marketing, or a related field is preferred.
- Self-motivated and able to work independently.
- Highly organized with attention to detail.
- Customer-focused and solution-oriented.
Perks and benefits
- Competitive salary with performance-based bonuses.
- Opportunity to work with a growing team and expand responsibilities as the business scales.
- Exposure to cutting-edge e-commerce strategies and tools.
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