Head of Account Management- E commerce

1. E Commerce Marketplace Order Fulfilment & Monitoring:

. Responsible for the timely processing and execution of all customer and platform-generated orders across Amazon.

· This includes order queue tracking, resolution of order-blocking issues and ensuring dispatch adherence before the daily cut-off (preferably 12:30 PM).

2. E Commerce Marketplace Listing Quality Enhancement:

· Responsible for enhancing product discoverability and engagement through improved listing quality.

· This includes maintaining a Listing Quality Score (LQS) on platform, ensuring alignment with platform-specific guidelines for titles, descriptions, keywords, bullet points, Image

· A+ content. Collaboration with the content and design team is necessary to keep visuals and assets platform-ready and compliant.

3. E-Commerce SKU Performance Tracking:

· Responsible for daily tracking of platform-level SKU performance including pricing competitiveness, Buy Box/Top Offer presence, page visits, conversions and customer ratings.

· Comparative analysis between Amazon Vs Flipkart Vs Myntra Vs Other all, to maintain consistency and competitive edge across all e-commerce listings.

4. New Trend Product Onboarding & Catalog Expansion on Marketplaces:

· Responsible for identifying high-potential SKUs and new launches for onboarding across platforms.

· The candidate must ensure catalog accuracy by uploading complete data sets including images, pricing, inventory and SEO content while ensuring category-specific and compliance-based platform checks are passed.

· Analyze market trends, create a presentation highlighting trending products and coordinate with sellers to develop and launch those products on the platform

5. Platform-Specific Ads Management & Sales Attribution:

· Responsible to cover end-to-end monitoring of performance marketing activities such as Sponsored Ads, Display Campaigns and Product Boost Ads on Marketplace (Amazon).

· Must track and report ad spend, ACOS/ROAS, TCOST, CTR and ad-attributed sales, along with taking ownership of budget recharges and campaign optimization follow-ups.

· Optimize advertising campaigns to improve performance metrics such as ROAS, CTR and conversions

· Develop data-driven advertising strategies tailored to platform trends, seasonal demand and category objectives.

6. Platform Seller & Account Manager Liaison:

· Responsible for weekly or bi-weekly syncs with respective account managers and seller partners to drive business alignment, campaign readiness, sale event planning and packaging or listing compliance. Must ensure that seller-side queries are resolved and that action items are tracked to closure.

7. E-Commerce Portal Issue Handling & Resolution
:

· Operational hiccups such as suppressed listings, PO rejections, order stuck issues, or content mismatches must be swiftly addressed. Should raise support tickets via Amazon and follow up till resolution and log learnings for future prevention.

8. Cross-Team Coordination for Marketplace Execution:

· Maintains excellence in marketplace execution, must coordinate with internal departments such as warehousing and design. Regular syncing is needed to update banners, update store pages, sync packaging with listings and roll out time-bound updates.

9. Platform-Specific SEO & Keyword Optimization:

· Utilizing platform-based analytics tools and third-party keyword tools (like Helium10 and Ads), responsible for ensuring that listings are updated with high-ranking and relevant keywords, backend tags and structured content updates that follow each marketplace's algorithm.

10. Online Inventory Management:

· Platform inventory should be balanced to prevent stock-outs. Must work with the planning and supply chain team to map sales velocity.

· Prepare replenishment forecasts and coordinate with Smart, Amazon FBA and other fulfilment nodes to ensure availability.

11. Platform Performance Reporting & Data Management:

· Daily, weekly and monthly reports must be maintained covering sales, ad metrics, inventory position, issue tracker logs and SEO health.

· EOD trackers must be updated regularly and serve as a source of truth for leadership reviews and strategic inputs.