Branch Service In-charge
1 day ago
Job Title : Branch Service In-charge
Department: Service
Locations : Kondotty, Malappuram and Taliparamba, Kannur
About the Role :
We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Kondotty. This role is key to ensuring exceptional customer service and efficient management of branch service teams.
Key Responsibilities:
- Lead and manage branch service teams to ensure timely and effective service delivery.
- Oversee the installation, maintenance, and repair of home appliances and electronics.
- Ensure adherence to service quality standards and customer satisfaction.
- Monitor inventory levels and spare parts availability at each branch.
- Resolve customer complaints and ensure prompt issue resolution.
- Implement service process improvements and best practices.
- Prepare and analyze service performance reports and present to senior management.
- Train and mentor service staff to enhance technical skills and knowledge.
- Collaborate with the Head Office to align branch service operations with company objectives.
Qualifications and Skills :
- Bachelor's degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
- Minimum 3 years of experience in a service management role, preferably in home appliances/electronics. - Proven leadership and team management skills.
- Excellent communication, problem-solving, and customer service skills.
- Proficiency in MS Office and service management software.
- Willingness to travel across branch locations as required.
Job Types: Full-time, Permanent
Pay: ₹16, ₹28,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
Experience:
- Service technician: 1 year (Required)
- Customer service: 1 year (Preferred)
Location:
- Kondotti, Kerala (Required)
Work Location: In person
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