Technical Project Coordinator

5 days ago

Bengaluru, Karnataka, India Centilytics Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Technical Project Coordinator & Customer Support Specialist Location Preference: Bangalore C Bhopal Shift Requirement: Must be willing to work in rotational shifts

Job Summary:

We are seeking a dynamic and detail-oriented Technical Project Coordinator & Customer Support Specialist to lead the end-to-end delivery of cloud infrastructure projects, while also providing hands-on technical support to our customers. This hybrid role requires strong project coordination skills along with the ability to resolve cloud-related queries effectively across multiple communication channels. You will work closely with cross-functional teams including Engineering, Product, Security, Finance, Sales, and QA to ensure timely project execution and exceptional customer support for cloud infrastructure services.

Key Responsibilities:

Project Management
• Plan, coordinate, and manage cloud infrastructure projects, including provisioning, migration, scaling, monitoring, security enhancements, etc.
• Define project scope and objectives, ensuring alignment with stakeholders and technical feasibility.
• Develop and maintain detailed project plans with defined milestones, deliverables, and timelines.
• Collaborate with internal teams to assign appropriate resources and track progress.
• Conduct regular status updates, risk reviews, and ensure documentation of all project activities.
• Ensure delivery of infrastructure projects within time, scope, budget, and compliance constraints. Technical Customer Support
• Address technical inquiries and support requests related to cloud and application environments via email, phone, and ITSM platforms.
• Troubleshoot issues, escalate as necessary, and follow up until full resolution.

  • Work closely with the engineering team to stay updated on product improvements and common customer challenges.
    • Ensure customer satisfaction through timely communication and ownership of support tickets.

Skill Requirements:

  • Strong verbal and written communication skills.
    • Problem-solving mindset with attention to detail.
    • Ability to manage multiple tasks and prioritize effectively.
    • Flexibility to adapt to changing priorities in a fast-paced environment.
    • Collaborative approach to working with cross-functional teams.
    • Time management and organizational skills to handle concurrent projects and support tickets.

Preferred Qualifications:

  • 0-6 Months of experience in technical customer support and/or technical project management.
    • Basic understanding of cloud computing technologies (AWS, Azure, GCP).
    • Experience with project management tools (e.g., Jira, Trello, Asana) and ticketing systems (e.g., Zoho).

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