Floor Manager at restaurant

7 days ago


Cochin, Kerala, India Dock Productions Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description: Floor Manager cum Social Media support

Key Responsibilities Floor Management:

  • Supervise daily front-of-house operations, ensuring smooth service and customer satisfaction.
  • Greet and interact with customers, address feedback, and resolve complaints professionally.
  • Coordinate with kitchen and service staff to maintain timely service and high-quality standards.
  • Train, guide, and motivate staff to deliver excellent hospitality.
  • Monitor hygiene, cleanliness, and safety standards across the restaurant.
  • Manage reservations, table allocations, and special customer requests.

Social Media Management:

  • follow and Execute engaging social media content strategies across platforms (Instagram, Facebook, etc.).
  • Capture and post photos/videos of dishes, ambience, events, and special promotions.
  • Respond promptly to customer queries, comments, and reviews online.
  • Plan and run digital campaigns to increase brand visibility and footfall.
  • Collaborate with the management team for seasonal promotions and campaigns.

Requirements

  • Proven experience in restaurant floor management and/or customer service.
  • Strong understanding of hospitality, customer handling, and team leadership.
  • Familiarity with social media platforms and content creation.
  • Basic photography/videography skills are an added advantage.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and balance both operational and digital responsibilities.
  • Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

  • Bachelor's degree/diploma in Hospitality Management, Marketing, or related field.
  • Prior experience in F&B industry and social media management.
  • Fluency in English and Malayalam.

Compensation

  • Competitive salary based on experience.
  • Performance-based incentives.
  • Complimentary meals during shifts.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Food provided

Work Location: In person


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