
Customer Care Executive
3 days ago
What You'll Do
- Act as the primary representative for customer queries received via WhatsApp, phone, and email.
- Respond to inquiries related to products, orders, returns, and services with clarity and professionalism.
- Maintain accurate and up-to-date records of customer interactions in the system/CRM.
- Assist customers with order tracking, cancellations, and basic troubleshooting.
- Handle and resolve basic customer complaints, and escalate complex cases to the concerned department.
- Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues.
- Proactively follow up with customers to ensure queries are closed to their satisfaction.
- Share feedback and recurring issues with the team to help improve processes and customer experience.
- Support in preparing simple daily/weekly reports on customer queries and resolutions.
- Maintain a positive and empathetic attitude towards all customers, ensuring a high level of service quality.
What We're Looking For
- Good verbal and written communication skills (English & Hindi preferred).
- Basic computer knowledge (MS Office, Email handling, WhatsApp Web).
- Ability to handle multiple queries at once and stay organized.
- Strong listening skills, patience, and a customer-first mindset.
- Willingness to learn and adapt in a fast-paced environment.
Bonus Points If You
- Have prior experience in a customer service/helpdesk role.
- Are comfortable with CRM or ticketing tools.
- Can create simple reports or maintain trackers for customer interactions.
Job Type: Full-time
Pay: From ₹22,000.00 per month
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
Speak with the employer
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