Customer Care Executive

3 days ago

Chhatarpur, Delhi, India NAPPA DORI PVT LTD Full time ₹ 2,64,000 per year

What You'll Do

  • Act as the primary representative for customer queries received via WhatsApp, phone, and email.
  • Respond to inquiries related to products, orders, returns, and services with clarity and professionalism.
  • Maintain accurate and up-to-date records of customer interactions in the system/CRM.
  • Assist customers with order tracking, cancellations, and basic troubleshooting.
  • Handle and resolve basic customer complaints, and escalate complex cases to the concerned department.
  • Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues.
  • Proactively follow up with customers to ensure queries are closed to their satisfaction.
  • Share feedback and recurring issues with the team to help improve processes and customer experience.
  • Support in preparing simple daily/weekly reports on customer queries and resolutions.
  • Maintain a positive and empathetic attitude towards all customers, ensuring a high level of service quality.

What We're Looking For

  • Good verbal and written communication skills (English & Hindi preferred).
  • Basic computer knowledge (MS Office, Email handling, WhatsApp Web).
  • Ability to handle multiple queries at once and stay organized.
  • Strong listening skills, patience, and a customer-first mindset.
  • Willingness to learn and adapt in a fast-paced environment.

Bonus Points If You

  • Have prior experience in a customer service/helpdesk role.
  • Are comfortable with CRM or ticketing tools.
  • Can create simple reports or maintain trackers for customer interactions.

Job Type: Full-time

Pay: From ₹22,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

Speak with the employer

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