Manager, Software Development

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
Key Responsibilities
Leadership & Execution

• Lead a team of QA engineers ensuring high performance, accountability, and continuous growth.
• Drive a culture of ownership, agility, and excellence through mentorship, technical guidance, and structured feedback.
• Advocate for Shift-left and automation first principles.
• Align team goals with organizational OKRs and ensure timely delivery of quality milestones throughout the year.

Technical Ownership

• Be a hands-on contributor in test automation, performance testing, infrastructure automation, and test data management.
• Guide the team in building and maintaining robust automation frameworks integrated into CI/CD pipelines.
• Participate in design and code reviews to ensure testability, security, and reliability are embedded from the start.

Data-Driven Quality & Reporting

• Define and track key quality metrics (e.g., defect leakage, automation coverage, test velocity) to drive continuous improvement.
• Use dashboards and analytics to monitor team performance and product readiness.
• Provide timely, transparent updates to Directors and stakeholders, managing expectations and highlighting risks proactively.

SRE & Observability

• Contribute to SRE practices such as chaos engineering, progressive rollouts, and incident response planning.
• Implement monitoring, logging, and alerting strategies to ensure end-to-end observability and system health.
• Develop and maintain playbooks for disaster recovery, on-call rotations, and post-mortem analysis.

Process & Governance

• Manage test environments, infrastructure, and data provisioning to support comprehensive testing.
• Champion modern testing methodologies including shift-left, blue/green deployments, and feature flag testing.
• Continuously evaluate and adopt emerging technologies to improve test efficiency and coverage.

Required Skills & Experience

• 8+ years of experience in software testing, with a strong focus on automation, distributed systems, and cloud-native applications.
• Proven experience in leading QA teams and delivering complex technical solutions in agile environments.
• Deep hands-on expertise in AWS and infrastructure automation using tools like Ansible, Terraform, Docker, and Kubernetes.
• Strong programming skills in Java, with proficiency in Gradle, JUnit, TestNG, and Selenium WebDriver.
• Experience in UI, API, and backend automation, including CLI-based testing and performance/load testing.
• Strong understanding of DevOps practices, CI/CD pipelines, and observability tools.
• Excellent communication, stakeholder management, and expectation-setting skills.

Preferred Qualifications

• Experience with mobile automation and testing distributed applications at scale.
• Exposure to GenAI or AI-driven testing tools and methodologies.
• Background in high-availability systems, regulated environments, or customer experience platforms.
• Familiarity with software development productivity metrics and how to influence them.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.