Permanent Service Delivery Management Mumbai, Maharashtra, India

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

For 150 years, BNP Paribas Wealth Management has been committed to protecting clients' wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.

Job Title:

Service Delivery Manager

Date:

05-May-2025

Department:

APS / CTO Office

Location:

Chennai

Business Line / Function:

Wealth Management

Reports to:

(Direct)

Division Head

Grade:

(if applicable)

NA

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

NA

Position Purpose

Part of BNPP Wealth Management in Singapore, the position is created within APS Domain (E&P) under CTO Office division. The Candidate will play a role in sharing responsibilities on WMIS IT Production services leading BAU activities (Change, problem and incident management) and participating in continuous improvement initiatives.

Direct Responsibilities

· Incident Management

· Problem and Change Management

· Audits

Team Responsibilities: Indirect Contribution

· Continuous Improvement, DR, Problem Management, Obsolescence, Inventory, FinOps

· Contribution to various analysis that will feed to business and IT SteerCo.

· Improvement towards reporting.

Technical & Behavioral Competencies

Mandatory skills and behavior competencies

• Strong critical thinker with problem solving aptitude.

• Good written and oral communication skills

• ITIL certification

• Excel / Power BI

Optional Skills

• hands-on experience on any coding language

Overview of Responsibilities

· Bachelor's degree in computer science or related field

· Minimum 4 years of experience in Service Delivery Management in large and complex organization processes.

· Good understanding of incidents, change and problem management. Understanding of test environment management is plus.

· Good understanding of Problem & Obsolescence management.

· Proficiency in SDLC and Project Management principles

· A good leader with problem-solving attitude

· Ability to work independently and under pressure, critical thinking to complete tasks and resolve conflicts.

· Capacity to challenge the status-quo and convince based on facts

· Good Analytical and Presentation Skills to senior management

· Proficient in writing process, policy documents on problem and environment management related processes

· Good reporting skills. Knowledge in Power BI is good to have in release governance landscape.

Specific Qualifications (if required)

Mandatory Technical Skills

· Hands-on knowledge in ServiceNow

· Hands-on knowledge in JIRA

· Hands-on knowledge in SharePoint & Confluence

· Expertise in MS Excel [VBA macros knowledge is plus point]

· Power BI

Communication skills:

· Excellent oral & written skills.

· Effective leadership, planning and organization skills

· Excellent presentation skills

Nice to have:

· Experience/knowledge of Cloud

· Certification in Project Management or Scrum

· ITIL Foundation Certification

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

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