
Collection Executive
3 days ago
Job Description:
- Effectively communicate with customers to understand the reasons behind overdue payments.
- Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
- Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
- Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
- Proactively follow up with customers who have missed payments, using various communication channels (phone, email, whatsapp).
- Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
- Collaborate with the internal teams to resolve payment discrepancies and customer issues.
- Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.
- Identify and escalate cases of high-risk accounts or those requiring further investigation.
- Assist with the development and implementation of collection strategies aimed at improving recovery rates.
- Contribute to team performance by achieving individual and collective collection targets.
- Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.
Job Types: Full-time, Permanent
Pay: ₹40, ₹50,000.00 per month
Benefits:
- Health insurance
Work Location: In person
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