Processing Officer

3 days ago

Thrissur, Kerala, India IRISH EXPERT LLP Full time

Job Objective The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards.

Specific responsibilities:

  • Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway.
  • Initiate introductory calls with newly assigned clients within 24 hours.
  • Provide an overview of the process and set clear expectations.
  • Send a welcome email with call summary and document checklist.
  • Connect with 20–25 clients daily via calls to provide updates and maintain engagement.
  • Maintain high call quality standards, ensuring professionalism, clarity, and empathy.
  • Record call notes and update CRM/processing systems promptly.
  • Receive, review, and verify client documents for completeness and accuracy.
  • Conduct pre-screening calls to validate client details and pathway alignment.
  • Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification.
  • Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit.
  • Recommend suitable occupations/countries based on opportunities.
  • Finalize evaluations within one week of client sign-up.
  • Share validated profiles with Resume Marketing team for CV preparation.
  • Conduct mock interviews to prepare clients for employer interactions.
  • Track resume marketing activities including submissions, follow-ups, and employer responses.
  • Provide clients with updates every 10 days on progress, responses, and feedback.
  • Maintain accurate records of client interactions, evaluations, and submissions.
  • Escalate delays, risks, or process gaps to management promptly.
  • Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations.
  • Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes.
  • Strong communication skills with ability to handle high call volumes.
  • Proven ability to maintain professional call quality (tone, clarity, empathy).
  • Attention to detail and accuracy in documentation.
  • Ability to manage 20–25 client calls daily alongside backend processing tasks.
  • Strong time management and multitasking ability.
  • Knowledge of compliance standards, documentation processes, and data protection policies.
  • Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE.
  • Problem-solving, escalation handling, and reporting skills.
  • Familiarity with international recruitment or immigration processes is an advantage.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • Document management: 1 year (Required)

Work Location: In person

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