Front Office Trainee

11 hours ago

Thrissur, Kerala, India NEXSTAY HOTELS AND RESORTS Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Key ResponsibilitiesGuest Services

  • Assist in welcoming guests with a warm and professional attitude.
  • Support the check-in and check-out process under supervision.
  • Provide accurate information regarding hotel facilities, services, and local attractions.
  • Handle guest queries and direct them to the appropriate department.
  • Ensure guest satisfaction by responding promptly to their needs.

Front Desk Operations

  • Learn and operate the Property Management System (PMS).
  • Assist in managing room keys, room allocations, and updating guest profiles.
  • Help maintain front desk records, registers, and daily reports.
  • Coordinate with housekeeping and other departments for room status updates.
  • Answer phone calls, take messages, and transfer calls professionally.

Reservations & Billing

  • Support the team in handling reservation requests via phone, email, and walk-in inquiries.
  • Learn to prepare bills, accept payments, and maintain cash handling procedures.
  • Ensure accuracy in accounts posting and settlements.

Administration

  • Maintain the front office area in a clean, organized, and guest-ready condition.
  • Assist in preparing daily occupancy reports and handover notes.
  • Follow standard operating procedures (SOPs) consistently.

Job Type: Full-time

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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